Great product for SDR teams - keeps things organized, efficient and well governed
January 26, 2018
Great product for SDR teams - keeps things organized, efficient and well governed
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
We use Outreach with our sales development team. We use Outreach to organize, email and call leads. It's a great way to keep the team organized and ensure each prospect is followed up with properly. I really like how well Outreach integrates with other applications as well. We have ours connected to Salesforce and the bi-directional sync is pretty neat.
Pros
- Outreach allows us to maintain governance over messaging.
- Outreach allows us to manage, call and email leads all in one platform (we did this with at least three different tools in the past)
- Outreach keeps opted out leads opted out, even as our team grows, leads change hands, etc.
Cons
- Outreach still has a few bugs with bridging calls to your cell phone, which feel like a black box and can be frustrating.
- Outreach has some limitations on changes in progress sequences, which cause some hassles.
I don't generate reports with Outreach. We push all our data into a single database and query alongside our other data sources with Looker.
- We can handle a higher number of leads with less SDRs
- We spend less time manually emailing leads
- Managers spend less time ensuring emails are on message.
They get back to me pretty quickly and solve my urgent problems. There are still some problems (e.g. call bridging) that no one can seem to solve. But generally kind, timely help from a capable team.
I don't have as much insight here as you'd like. I'm not the person to answer this question.
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