Great product for SDR teams - keeps things organized, efficient and well governed
January 26, 2018

Great product for SDR teams - keeps things organized, efficient and well governed

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

You just pick it up. It's intuitive. No one on my team needs "Outreach training." I just show them how it works once and the rest kind of follows. It's the software I get the fewest questions about.
We use Outreach with our sales development team. We use Outreach to organize, email and call leads. It's a great way to keep the team organized and ensure each prospect is followed up with properly. I really like how well Outreach integrates with other applications as well. We have ours connected to Salesforce and the bi-directional sync is pretty neat.
  • Outreach allows us to maintain governance over messaging.
  • Outreach allows us to manage, call and email leads all in one platform (we did this with at least three different tools in the past)
  • Outreach keeps opted out leads opted out, even as our team grows, leads change hands, etc.
  • Outreach still has a few bugs with bridging calls to your cell phone, which feel like a black box and can be frustrating.
  • Outreach has some limitations on changes in progress sequences, which cause some hassles.
  • We can handle a higher number of leads with less SDRs
  • We spend less time manually emailing leads
  • Managers spend less time ensuring emails are on message.
I don't have as much insight here as you'd like. I'm not the person to answer this question.
Outreach is great for established sales development teams with established processes. If you're still working things out, it's probably not worth the investment. But if you have a system you like and you're growing fast it's perfect.