Item: Outreach
Rating: 10
Author: Verified User

Overall Satisfaction with Outreach

Usability

Good UX overall.

Use Cases and Deployment Scope

[It's] Being used by sales development and some small business account execs; addresses task management and automation, email read receipts, and email logging.

Pros and Cons

Pros

Task automation. I know what needs to be done, and who's getting what on a daily basis.

Cons

Consistency in UI between sequenced emails and 1-off emails created from clicking on a contact's address.
The new pop-up window/browser constantly needs to be refreshed when switching between contacts/sequences etc.

Reports Used with Outreach

None. This seems to be more for management...

In general I found reporting difficult to use, very OOB and not flexible.

Return on Investment

Saved time by automating tasks and having a great, user-friendly solution to help with prospecting.

Working with the Outreach CSM Team

Great!!

Alternatives Considered

Yesware, Datanyze and SalesLoft

Outreach is 10x better than anything else I've used (and that's a lot) due to a great UI and continuous innovation.

Likelihood to Recommend

Great for prospecting and biz dev outreach!

Not as ideal for account executives (can't link activity to opportunities). A pop-up inside of Gmail would be nice where you could do this.

Comments

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User-friendly product that WILL increase your Pipeline!!