Great overall products, stong with call functions, highly recommend it across all sales teams
February 05, 2018

Great overall products, stong with call functions, highly recommend it across all sales teams

Tolga Özgentürk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

It is somewhat easy to use, but there's too much color across the platform, it could have been more simple.
We use Outreach predominantly to make phone calls for the sales department. We make calls to 100+ countries and it allows us to use local numbers to make calls without being seen as a predatory sales call. It allows us to streamline our sales pipeline and us to effectively carry out through our daily tasks. It has a great system for organizing lead and contact information which makes the salesperson's job easy to manage. We use Outreach with around 60 people within our organization and Outreach's template and sequence functions allow the well-performing sequences to circulate around the organization for everyone to benefit from. When I first began at the company, I didn't have a much prior experience in the sector, therefore reading others' templates allowed me to significantly improve my fundamental knowledge in sales. Outreach is a great tool for managing your sales and customer relations, I would recommend it to all my colleagues across different sectors.
  • Sequences and templates, it has various variables that can be used to insert customer info inside of a message template
  • Dialing with local country codes, it allows a salesperson to appear like a local folk to the customer
  • Task generation, it always keeps you on par by informing to contact a lead at the right time.
  • Interface is too colorful and difficult to navigate
  • Allowing to create graphs using custom metrics would be nice
  • Ability to integrate with tools from the outside would be highly useful
  • It did allow us to increase meetings
  • It did allow us to increase sales outcomes
  • It did allow us to generate more revenue
It is designed well overall, no major flaws, I would suggest it to all of my colleagues.
Outreach is great to call leads but not necessarily to manage day to day interactions with customers. I would prefer to use a different tool simply because the dashboards to view the leads are not simple to manage and I believe that if there was the ability to move leads around efficiently it would be helpful.