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Powerful tool but beware of customer service
June 26, 2023

Powerful tool but beware of customer service

Nathaniel Sintros | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach automates valuable tasks that would take an incredible amount of time if done manually. It makes it easy to prospect into accounts, build pipeline, and ensure the messaging we're using is the kind of messaging that our marketing team wants us to use to have the best chance at finding opportunities
  • Task automation
  • Task reminders
  • Automating messaging
  • Keeping track of prospects
  • Customer support
  • Clunky UI
  • Task automation
  • Salesforce integration
  • Propsect tracking
  • Signigicant time saving for our SDR team
  • Millions of dollars of pipeline built using Outreach sequences
  • Data on prosects we wouldn't have otherwise
Outreach and Salesloft are incredibly similar tools, but Salesloft just barely gets to edge for me because Salesloft's customer service is significantly better than Outreach. Both tools have nearly identical capabilities, but actually using Salesloft and fixing issues with it is a lot easier than it is with Outreach. Outreach either works smoothly or is a nightmare to fix issues, no in between

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

No

Outreach is best suited for a small team that can take the time to set it up properly to use it within your systems to its full advantage. As sales teams get larger, Outreach becomes harder and harder to maintain/control, so for larger sales teams I would recommend either spending a lot of time on Outreach and ensuring it's set up exactly how you need it, or look at another tool