Item: Outreach
Rating: 6
Author: Nathaniel Sintros

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

Outreach automates valuable tasks that would take an incredible amount of time if done manually. It makes it easy to prospect into accounts, build pipeline, and ensure the messaging we're using is the kind of messaging that our marketing team wants us to use to have the best chance at finding opportunities

Pros and Cons

Pros

Task automation
Task reminders
Automating messaging
Keeping track of prospects

Cons

Customer support
Clunky UI

Most Important Features

Task automation
Salesforce integration
Propsect tracking

Return on Investment

Signigicant time saving for our SDR team
Millions of dollars of pipeline built using Outreach sequences
Data on prosects we wouldn't have otherwise

Alternatives Considered

Salesloft

Outreach and Salesloft are incredibly similar tools, but Salesloft just barely gets to edge for me because Salesloft's customer service is significantly better than Outreach. Both tools have nearly identical capabilities, but actually using Salesloft and fixing issues with it is a lot easier than it is with Outreach. Outreach either works smoothly or is a nightmare to fix issues, no in between

Key Insights

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Other Software Used

Clari Copilot, Slack, Ironclad, Clari, Lattice, Hibob

Likelihood to Recommend

Outreach is best suited for a small team that can take the time to set it up properly to use it within your systems to its full advantage. As sales teams get larger, Outreach becomes harder and harder to maintain/control, so for larger sales teams I would recommend either spending a lot of time on Outreach and ensuring it's set up exactly how you need it, or look at another tool

Comments

Please log in to join the conversation

Powerful tool but beware of customer service