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Authoring Muscle without the Tech Tantrums
August 28, 2023

Authoring Muscle without the Tech Tantrums

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

Our documentation department made a switch to Paligo from AuthorIt, hoping to: improve the quality of our outputs (html, pdf) streamline authoring processes simplify authoring tool maintenance unify tools and processes across company branches. All these goals have been met with Paligo. We use Paligo to create manuals (admin, end user) for our new products, plus we have selectively imported some key legacy content.
  • structured authoring, element attributes
  • layouts administration, output consistency
  • great support team
  • keyboard shortcuts/key commands: consistency of the existing ones + ability to assign custom key commands
  • navigation in the content manager: shortcut keys, expand/collapse all, remember position, filtering
  • more features for tables, e.g. table templates
  • simple to use
  • decent customization of output
  • output consistency and quality
  • fast and efficient support
  • From the vantage point of an employee/technical writer: less frustration, more satisfaction
Overall very good, room for improvement in the areas of: content import & migration form other products, administration and import of images, indexing
The speed, efficiency and proactive approach of Paligo support is one of the products best features.
All the positives described in previous answers

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paligo go as expected?

Yes

Would you buy Paligo again?

Yes

If what you want is common sense, streamlined authoring, you should definitely consider Paligo. Its approach is structured but not over-structured, so it is likely to appeal to a broad range of users. It is probably not targeted at overly nerdy users but these types should not be writing manuals in the first place. From a large company's point of view, Paligo is a great tool to standardize internal processes and unify documentation outputs.