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Horrible Service
April 24, 2020

Horrible Service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

My review with Paycom is not a positive one. This system went live in December and it has been a nightmare since. Today none of our employees got paid because Paycom did not take the responsibility to process our payroll timely.

How can a payroll company act so irresponsible towards their clients? This is an HCM that no company should use.
  • Nothing.
  • Communication.
  • Training and Development of staff.
  • Experienced payroll professionals.
  • Knowledge of their product services.
  • The ROI has been negative. We have incurred more expenses with Paycom than with ADP and the service level is horrible.
All the other HCM providers are better than Paycom. Paycom misrepresented itself and does not provide the services it advocates. Moreover, it overcharges you for everything.
Horrible support. No partnership at all.

Do you think Paycom delivers good value for the price?

No

Are you happy with Paycom's feature set?

No

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

No

Paycom is not a well suited organization for any employer. This issues we have had with the HCM company cannot be measured. We went live in December and we have had an issue every payroll since including today that Paycom did not process our payroll. What company does that? Their team is inexperienced and have very little knowledge of payroll practices and business partnership.

No employer should have a desire to work with this company. Horrible.

Paycom Feature Ratings

1.0
Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
1.0
Pay calculation
1
Support for external payroll vendors
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
2.2
View and generate pay and benefit information
3
Update personal information
3
View job history
3
View company policy documentation
1
Employee recognition
1
Not Rated
Tracking of all physical assets
Not Rated
1.7
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
1.0
New hire portal
1
Manager tracking tools
1
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated