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Great Technology, but support and customization lacking.
January 21, 2021

Great Technology, but support and customization lacking.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Used for Payroll and HR. It is used by our entire organization for hiring, training and onboarding. This addresses the problems we have with onboarding employees and ensuring that we have their required forms filled and required IDs. It also helps us use one platform to keep employees and keep track of their forms, training, pay rates, pay stubs, etc. We love the Paycom App and the way employees and managers can use it to help be more efficient. There are some features that we are still waiting on for the Manager on the go feature, such as being able to view employee pay stubs.
  • Great technology.
  • Great mobile app.
  • Look and feel to the website.
  • Able to make changes quickly.
  • Easy to understand and for our team to use.
  • Customer support.
  • Setting up PTO.
  • Setting up anything that has to go to a different department.
  • Supervisors are clueless.
  • The team you work with changes constantly.
  • You will be abandoned and ghosted if you have any major issues.
  • Development requests get filed under a cabinet, might as well not request anything.
  • No Christmas cards, cookies, gifts, etc. like other companies send during holidays.
  • Saved time in running payroll until we had PTO changes with our state.
  • After PTO Changes, payroll times increased significantly by 3-5 hours.
  • Costs continue to rise with Paycom, without any price matching with competitors.
  • Time is wasted spent talking with supervisors in meetings that go nowhere.
  • Helped with getting onboarding and payroll on one platform.
Paycom definitely has better technology than ADP and Paychex. I've used both ADP and Paychex for over 2 years and I've seen ADP and Paychex new platforms in 2019. ADP technology is just not there. It's bad technology with great GUI, Paychex is still the same old 2 platform system disguised as 1. ADP and Paychex are both 40% cheaper than Paycom.

Paycor, we looked at in 2015 and I liked their system. I'm just not in position to change because of what a transition requires; it's a lot of work.

Paycom needs to be more competitive with pricing and they need to fix their model for support.

Small companies, under 100 employees or with multiple locations, but still remaining under 150 employees. We are a larger employer across multiple states and we feel like we are too big for Paycom. They struggle to complete simple tasks and roll outs, especially in proactive states like NY and NJ. If you're a company that's small and has one state for payroll, without constant changes over the years, you'll be golden here. If you are a larger company, you're going to struggle, especially now during COVID where companies are going leaner and your payroll team has shrunk.

Paycom Feature Ratings

5.9
Employee demographic data
10
Employment history
10
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
1
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
9
9.8
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
1.0
Approval workflow
Not Rated
Balance details
1
Annual carry-forward and encashment
1
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
9.0
Report builder
10
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
Succession Planning ()
Not Rated
7.5
New hire portal
8
Manager tracking tools
7
1.0
Individual goal setting
1
Performance tracking
1
4.9
Job Requisition Management
8
Company Website Posting
7
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
8
Notifications and Alerts
8

Support and Self-Service

We were able to replace our onboarding company and merge with Paycom. This ended up saving a bit of money, but the costs kept rising with Paycom, so we're actually paying a bit more now. We benefit with having one system for applicants when they apply to when they're employed, which helps greatly in reducing confusion with logins, paperwork, etc.
Exceptional support... No. We're still waiting for exceptional support. There's an opportunity on the table for Paycom to step up and help us out with multiple issues, but even with a meeting with multiple supervisors, it seems like it's just talk. We met Friday and by Monday, I was going to receive an email for a timeline on when something was going to be set up and instead, I received an email on Monday asking me how many employees we have.
Yes, we have been able to manage employee information and HR processes a lot better. The system is great for simple tasks, but once we start to talk about work flows and performance reviews, we got nothing. The system has limitations on what we can do for a company our size. It's really not tailored to companies with a lot of moving parts, multiple states, or any form of customization. For example Performance reviews can't be be graded in two different ways. It's either one way or the other. So for us to use Performance reviews, we would have to have 2 for one employee, but it wouldn't kick out the correct pay increase then. So we just can't use it and no development has been offered.