Both Positive and Negative
Updated March 22, 2024
Both Positive and Negative
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
I use Paylocity for HR and Payroll as well as Time and Labor. For the most part, I am very happy with Paylocity. The problem comes when you need help through customer support. If you call their helpline, they do well, but if you try to use the chat option, they do not always help. Also, if you try to add a module or new feature, the team that helps in this area is not very attentive. You would think they would be interested in more business. When I first signed up for Paylocity several years ago, they were much more attentive the first couple of years, but as time has gone on, they are losing good customer support.
- User-friendly
- Staff can understand it
- Like it
- Their chat online needs to have better customer support and relation
- When adding new modules/features the customer should be attended to quickly
- Paylocity has helped me greatly
- I wish you could impersonate the employee
- Have better people on the chat that really want to help
They have gave me piece of mind
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
Yes
Did implementation of Paylocity go as expected?
No
Would you buy Paylocity again?
Yes
Paylocity Feature Ratings
Using Paylocity
24 - Non-Profit
24 - Paylocity is great! If you can read you can use it.
- Payroll
- Time and Labor
- Benefits
- Payroll
- Allow the admin to impersonate to better help when needed
Evaluating Paylocity and Competitors
Paylocity Implementation
- Implemented in-house
Change management was minimal
- Clear instructions
Paylocity Support
Pros | Cons |
---|---|
Support understands my problem | Poor followup Not kept informed Difficult to get immediate help |
What is it?
Yes - No took a lot of time
Every time I call in a get great help. The online chat is not great help from some.
Using Paylocity
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Unnecessarily complex |
- Moving between modules
- Performance
Yes - I do not use it often
Relationship with Paylocity
Pricing
I would say keep up the good work and don't forget your customers who have been with you a long time.
Upgrading Paylocity
Yes - The upgrade went very smooth Paylocity is always there to help you during the process.
- Help to the Staff
- Kee their records in one place
- Helped streamline Payroll
- Continued support during the process