Has potential, but still needs to make a lot of improvements.
March 22, 2024
Has potential, but still needs to make a lot of improvements.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
We started with most, if not all, of our paper-based processes. The main areas in which Paylocity has improved have been onboarding, payroll, recruiting, and data insights. The efficiency of these processes has greatly improved. The data insights are an amazing tool to help us make data-driven decisions. We are also a rapidly expanding company, so we believe the system has the capabilities to keep up with continuous recruiting and onboarding. Although the system hasn't completely met our requirements, we appreciate how Paylocity consistently updates its platforms and requests feedback. As a paper-based organization, having employee records in one area is also not refreshing. The records are fairly easy to navigate and accurate, and they help keep us organized. We have also been able to improve our connection with employees. Although it continues to be a long transition in breaking and building habits, the community platform provides a lot of potential to connect our team and promote our culture.
- Continuously updates products to meet client needs, modernize the platform, and improve processes.
- Provides a straight-forward and accurate payroll process.
- Make it easier to update employee records with hr actions.
- Provides a knowledge base so we can troubleshoot on our own and learn the system.
- The knowledge base needs to be much more comprehensive. Many features are not explained, making it difficult to understand why something is happening or find solutions to improve automation.
- The implementation process is a headache. It's a very fragmented, disorganized experience. The specialists don't communicate with each other, they don't seem to always be up to date on changes, and they seem overworked and burnt out. The company should have a consistent and structured training and implementation process.
- We were next explained many features in detail, and there is no training for them. This includes the expense module, the modern workforce index, templates and checklists, position management, events vs. HR actions, and security roles.
- The amount of automation and customization was a little disappointing. The workflows are confusing to understand and not very robust.
- The time off policy system can be greatly improved. It took weeks to get ours fixed and we eventually had to involve a supervisor to start from scratch. It can't handle even slightly complex policies.
- Although it's in the knowledge base, they don't have a digital handbook feature, which is something we were looking forward to.
- I wish the compliance dashboard included updates on changes to local/federal regulations.
- It's a pain that we can't customize the notifications or add any.
- As a company with fewer than 100 employees, we felt we didn't receive the attention larger companies would.
- They don't update the system all at once. Some parts are modern, and some are outdated. This is even true within the same single module.
- The different modules are very fragmented. For example, why are time and labor and HR/payroll separate systems? There's a lot of jumping between different modules when you need to see something, making it confusing for employees.
- There aren't many resources to assist employees with the transition to a new system, and the adoption kits are not comprehensive enough.
- The self-service portal should have more customization options for both employees and admins.
- Admins must be very tech savvy and good at troubleshooting to learn this system because the way to know it is by experimenting and exploring because the training is insufficient.
- The payroll entry has definitely reduced the potential for data entry errors greatly.
The area where Paylocity has the best-provided automation is the onboarding process. The time spent on collecting paperwork and getting new hires ready is significantly decreased. We can focus more on the employee experience through personal touches because we're not worrying about forgetting to file paperwork or getting specific information on the first day. The HR actions are also beneficial because if someone changes their position or salary, we can update it all in one place in a few minutes. Paylocity offers workflows, but they are confusing and not very advanced. Paylocity can improve workflows and automation for things like checklists, reminders, notifications, integrations with Outlook, payroll approval, etc. They also need to make workflows much more customizable.
We haven't used the survey or video tool yet. We are excited to use surveys, but we have no idea what Premium Video is used for or its real purpose. It was never explained to us. Same with the recognition/impressions feature. It was never explained to us, but it isn't very customizable. The community has been an excellent way to improve connections as we grow larger. However, it's a big issue that we can't customize notifications for it. It's a significant change for our employees because they've never had anything like it, so how can we improve engagement if employees don't even check it or use it? The groups are helpful, though.
We were very close to selecting Proliant or Rippling. Proliant because their customer service was superior to any of the other platforms we looked at. They were so much more personable and ready to work with us. However, we chose Paylocity because Proliant didn't have many features then. But we'd consider switching to them if they improved and added more capabilities. Bamboo HR was another top contender for the same reason. Rippling had much more customization and automation available. They are a tech-forward company, and they do it well. However, we didn't go with them because they were costly and had a somewhat fragmented platform. We ended up with Paylocity because it was a safe, solid choice.
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
No
Did Paylocity live up to sales and marketing promises?
No
Did implementation of Paylocity go as expected?
No
Would you buy Paylocity again?
No