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Your trusted parner for all your backend needs
Updated August 21, 2023

Your trusted parner for all your backend needs

Doron Schnaid | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Our company relies on Paylocity for all our payroll needs. From time to time, we are presented with the need for assistance with the onboarding of new employees, the addition of new out-of-state tax codes, the changing of an employee's status, etc. These are part of a process, and Paylocity is always up to the task, ready and willing to assist.
  • Customer Service: The Paylocity Support team is always just a phone call away and always willing to assist, no matter the task and/or situation. They are extremely pleasant and accommodating. Overall, i give an 11 out of 10 for the willingness to go above and beyond our expectations.
  • Rapid response: I have never had to wait more than a few minutes. Calls are answered quickly, efficiently and pleasantly and my issues and questions are resolved and answered in an expeditious manner.
  • Knowledge of their system and our needs: Every member of the Support team is extremely knowledgable with the system and the needs of the client. Their knowledge has eased many of my concerns.
  • None to report
  • Paylocity has certainly helped us in terms of the daily running of our payroll benefits. the ability to onboard a new employee, update their information, their salary and maintain their vacation and sick accrual benefits> This is beneficial for us in that it allows us the opportunity to grow our business without manually handling these tasks ourselves.
  • Using Paylocity allows us to hire new employees (in and out of state) without the anxiety of getting our employees setup correctly in the system with no issues of delay
Unfortunately, to date, we have not fully utilized the suite of automated services that Paylocity offers. We are growing and will, therefore, need to utilize these features so as to better maximize our time and our needs.
We began using Paylocity when there were only three payroll individuals. Fast forward one year, and we are up to nine and growing. With this comes the need and advantage of using these employee engagement tools. This will help us connect more with our employees and aid in the retention of quality employees as we grow even more.
We were previously handling our payroll through a PEO. There were far too many complex issues that arose and required us having to repair mistakes made by this company. We found ourselves doing all they offered, ourselves, with little, to no help. We came across Paylocity through a search and found immediate value in this partnership since Paylocity understands us, our business and our needs. It is someone in our corner, not the opposite one.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

I have had nothing but positive experiences in working with Paylocity, from the simple to more complex matters we encounter. We are a small, but growing company, and are extremely comfortable in knowing that Paylocity is the perfect payroll company to service our current needs as well as those to come as we scale our business.

Paylocity Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated

Using Paylocity

10 - Ourt team consists of account managers as well as three owners, who act as the administrators in the system for our company.
3 - These three are owners of the business. Neither of us are payroll experts so we look to Paylocity for guidance so we can be of the greatest assistance to our team members.
  • payroll maintenance and ease of use for processing
  • payroll reporting
  • maintenance of employee accrual benefits
  • onboarding of new employees and the ease in doing so
  • payroll reporting. This was not a feature afforded us with the last company we used (a PEO).
  • The issuing of manual checks and bonuses.
  • Benefit administration
  • Tools to help us recruit potential employees
Paylocity is, in short, wonderful and has made our lives much easier. We can focus on the running and growing of our business knowing we have a reliable, knowledgable and trusted back-office payroll company...our respect for all Paylocity does is off the charts.

Evaluating Paylocity and Competitors

Yes - We were previously with a PEO and were using their in house Paylocity product.
  • Scalability
  • Ease of Use
  • Other
I would say there are numerous benefits we have found in our partnership with Paylocity, but ease of use and customers service rank #1 for us. In today's day and age it is difficult to find individuals and companies that are willing to take the time to listen and resolve issues. In addition, we are all looking for the path of least resistance when it comes to internal matters. Paylocity checks these boxes, and then some.
We would have aligned with Paylocity from the very beginning and avoided the headaches we previously had.