Efficient and effective both as a product and a company
December 03, 2014

Efficient and effective both as a product and a company

James Morris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Qubit

We use Qubit at Toast for A-B testing various website features and layouts which would be otherwise difficult to assess the profitability of.

The interface and experience is both simple to use and feature full, including both "basic" and "advanced" areas to set up your A-B tests. If you do not have anyone with web building expertise in your company, Qubit are more than happy to help design and create A-B tests on your behalf.

Our results from Qubit are outstanding and we can clearly see that decisions we have made based off the results of A-B tests run through Qubit are contributing very heartedly to overall website based profits. On our most successful A-B tests we are getting > 3% revenue increase so we can make decisions to implement these features into our site permanently.

Qubit also has an extremely competent and efficient support infrastructure where we deal primarily with our account manager who can answer 90% of our queries - it's much better to deal with a single point of contact when dealing with third parties - and in the instances where we have a particularly technical issue, their technical team are able to help out with just as much proficiency as their colleagues.

We are very impressed with Qubit and whole heartedly recommend them.
  • Provides an efficient and effective way to test website features including profitability break down
  • Incredible support team who are always readily available and have helped with any query we have had yet
  • A large, easy to access collection of ideas for A-B tests based on market sector would be beneficial, however not having this does not reduce our perspective on Qubit
  • Higher website profits from new or amended website features
Qubit helps out immensely and lays out in plain English the profitability of each of our A-B tests. Say Qubit has provided us overall with a 5% profit increase this year (that is a completely arbitrary figure for illustration only), then if we didn't renew it could be seen as us taking a 5% loss as Qubit wouldn't be there. The results of our tests are showing no slowing down and as Qubit and Toast grow to understand each other better we can only see our performance getting better as the years go on.
At Toast, we build a lot of our tests ourselves using web languages, mainly JavaScript. If you do not have a web team who deals with advanced coding at your company I would recommend investigating more on what Qubit can do for you in your particular company.

If your website is outsourced to a third party or locked down, there may be limitations in what Qubit has access to. However, I can confirm this is not something we have experienced ourselves.