Item: Quickbase
Rating: 7
Author: Verified User

Overall Satisfaction with QuickBase

Use Cases and Deployment Scope

Quickbase is being used by a few departments in the organization. It has basically managed our CRMs and we've used it to find pricing issues for our products.

Pros and Cons

Pros

Quickbase is quite robust once you learn how it's meant to be used. Building relationships has been made simple but can Quickbase allows for a lot of growth and expansion.
Quickbase makes room for you to go beyond the basics. If you know html and jquery you'll have no problem creating pages that will take your reports and forms to the next level. I had the chance to do so much more with reports, charts, etc. due to manipulation via pages.
Creating roles and groups amongst our users has been very helpful in keeping sensitive information in the right hands. I've never had to worry about customers or competition seeing the numbers that they're not meant to see.

Cons

Quickbase is limited in that you can't directly manipulate data via SQL or some other query language.
Quickbase has a bit of a learning curve and can take some time getting used to if you're a database developer used to building databases from scratch. Its views on relationships can take a bit of rewiring and perhaps a little convincing, as well.
The documentation is usually very clear but sometimes it doesn't keep up with the updates which tends to cause confusion. It'll leave you in the forum sitting and waiting on updated answers to whatever issue you're having.

I've used Salesforce and the major difference that I've noticed is that Salesforce better anticipates business needs but it has a steep learning curve. You will hardly use it without paying for specialized help for your move and to develop your apps for you. Quickbase is much easier and quicker to pick up even for the non-technical user.

Likelihood to Recommend

If you're a small - medium business that needs to manage straightforward customer relations and all the different ways to represent that data then I would definitely recommend Quickbase. If your organization has a lot of odd relationships that need to be left wide open then I probably wouldn't recommend QuickBase. If your number of users are likely to have a sudden or a steady increase I might not recommend QuickBase based on your budget. I'm sure they'll work with you some but my company was constantly cutting people out or upgrading depending on the situation.

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QuickBase is a sure thing!