Item: Quickbase
Rating: 9
Author: Verified User

Overall Satisfaction with QuickBase

Use Cases and Deployment Scope

Our information technology staff uses Quickbase apps for their helpdesk ticketing, documentation management, task management, and project management. We developed a custom app to facilitate quality control for our four call centers.

Pros and Cons

Pros

There is a large base of QuickBase applications developed by other customers in a wide range of categories that are readily downloaded and modified to suit our needs.
The user interface is intuitive and facilitates easy customization.
Reporting is also easily customized and helps much with app and user management.

Cons

Document files managed via the document management app are downloaded when selected rather than opened. I would rather see them opened with an option to download.

Alternatives Considered

We haven't researched similar products, but I can say it's much easier to use than Microsoft Access.

Likelihood to Recommend

QuickBase is well-suited for quickly-needed applications where you don't have a lot of time for database development. It can pretty quickly get an application available to a large group of users. Integration with other systems/applications (such as QuickBooks) may be problematic and I'm not sure how well it would work for a large-scale enterprise application.

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