Item: Quickbase
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Quickbase is leveraged to to handle process workflows such as work orders and ticketing to Project management tracking. It's used by multiple departments across our organization allowing them to pass information across groups in real time for better collaboration and transparency. It's also used for reporting metrics on how the business is performing in these areas. Everything is in real time and there is no delay or need to schedule reports which enables decisions to be made in real time as well

Pros and Cons

Supporting a "builder" community and resources available for training
Continually improving their platform to deliver more for their customers

Governance support for large organizations
Non transparent pricing (business and enterprise accounts)
Lack of use reports (getting reports on how much of your contract you've used)

Return on Investment

Improved customer satisfaction through real time information
Gave insight to $300K of billing errors

Quickbase Benefits

Because Quickbase has dashboards and the information is in real time, it allows people working from just about anywhere to work on things at the same time and to collaborate and pass things between groups/departments to keep the business moving. It connects the field employees to the office staff and helps add transparency to the process. It also allows us to have metrics on each part of the process so we can track our efficiency and how well each step is performing.

Dynamic/Hybrid Work

Quickbase has allowed us to track changes and to prioritize and align projects with the business resources available at the time. As people moved to hybrid work, things didn't miss a beat because of the platform, everything was still visible and available to everyone to see what's happening and when.

Usage for Project Management

We manage multiple large projects resulting in hundreds of millions of dollars of spend. We leverage Quickbase to manage the cost of the projects and the ancillary project tasks associated with the project. For scheduling, we use another means for using a task manager and Gantt chart functionality because what Quickbase offers is outdated and not as intuitive as other offerings.

Alternatives Considered

We've looked at Microsoft Power Applications and use them where appropriate but its limited and they are not as agile or as clean looking as Quickbase and requires more build time to deliver similar outcomes.

Key Insights

Do you think Quickbase delivers good value for the price?

Yes

Are you happy with Quickbase's feature set?

Yes

Did Quickbase live up to sales and marketing promises?

Yes

Did implementation of Quickbase go as expected?

Yes

Would you buy Quickbase again?

Yes

Other Software Used

Microsoft Power Automate, MS SharePoint / SQL

Likelihood to Recommend

We have people that schedule customer visits from the office and then field employees that go out and complete those visits. Quickbase has allowed the people in the office to see where jobs are located, the tasks associated with those visits and then assign them to field employees. For the field employees, they can use their tablets, phones or their computers to see their work orders, take pictures of work completed and update the information on that work order and its all done in real time. This has been critical to allowing us to know what's happening in the field and if a customer calls wanting information, we have it available in the office as soon as the field tech saves the record. Area's its not worked well is when its implemented to solve complex mathematical reporting for finances or other complex numbers where the numbers involved are vast. It can complete this with the right builder but it becomes very complex and would need someone well versed in Quickbase to maintain an application like this.

Support Rating

Their customer support is top notch, their ability to resolve tickets and get back to customer requests is great. They usually have same dat turn around and working with the support people is always great.

Quickbase Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

We have in the past, but we didn't renew. We have some advanced builders in house and weren't leveraging the support to fulfill the cost of what we were paying.

Bug Resolution

Yes - Bugs are reported and then tied to a case number but we're not always made aware of when the bug is fixed unless you read through the monthly releases.

Break down silos to deliver more, faster for your customers

Overall Satisfaction with Quickbase