QuickBooks Desktop Enterprise is as advertised
Updated September 01, 2023

QuickBooks Desktop Enterprise is as advertised

Brian Snyder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise is the software we use to run the financial operations of our company. With this, we are able to track receivables, payables, project costs, budgets, taxes, payroll, etc. Without it, we would not know how our business is doing. The professionalism that QuickBooks Desktop Enterprise gives us, not only helps us in our internal operations but gives us credibility with banking institutions, bonding agencies and customers that require a full picture of the health of our company. Like many of the external relationships, Quickbooks is a partner to our company's overall well being.

Pros

  • Overall accounting
  • Project costs
  • Payroll
  • Taxes

Cons

  • Personalize reports
  • Software training
  • Adjustable reports after created
  • Excellent tracking of accounts
  • Legitimizes our business operations
The product has directly caused us to grow, but it has been a partner in the growth process that has allowed for us to finance that growth. Without proper accounting, we would not be able to account for our operations with banking, customers and the industry that we work in.
The setup of the QuickBooks Desktop Enterprise was painless and quick in the process. However, it did not come without a financial cost that was above what was in the past. The training has been an ongoing process over the 27 years I've used the system. I am always learning new things to add to our company's uses and needs.
I do not see any unexpected uses or benefits to our company. The information that it gives me, is what I expected.
I have not used any other software outside of QuickBooks Desktop Enterprise. The only one that may be close is another Intuit product of Quicken for Home & Small Business. Both are from Intuit but serve a different purpose.

Do you think QuickBooks Desktop Enterprise delivers good value for the price?

Yes

Are you happy with QuickBooks Desktop Enterprise's feature set?

Yes

Did QuickBooks Desktop Enterprise live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Desktop Enterprise go as expected?

Yes

Would you buy QuickBooks Desktop Enterprise again?

Yes

QuickBooks Desktop Enterprise is a great software to use. However, the cost of the software has changed from $499-$599 every 3-4 years to an annual fee of $899 is a bit strangling to a small business. The software has not given an increase in value, only an increase in price. It's a little disappointing since I've been using this software for almost 27 years.

QuickBooks Desktop Enterprise Feature Ratings

Accounts payable
10
Accounts receivable
10
Cash management
9
Bank reconciliation
10
Expense management
10
Time tracking
9
Fixed asset management
9
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
10
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
9
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
9
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
9
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
9
Standard reports
9
Custom reports
9
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

Using QuickBooks Desktop Enterprise

1 - I am the only individual that is using the system for our company. I use QuickBooks Desktop Enterprise to run all the financial operations of our company. Much of that information is then used for taxes, project management, estimating, payroll, etc.
  • Taxes
  • Payroll
  • Project Management
  • Accounts Payable
  • Accounts Receivable
  • Estimating
  • Prevailing Wage Reports
  • Budgeting
  • Inventory tracking
We have been using QuickBooks Desktop Enterprise for so long that to change now would be a huge undertaking.

Evaluating QuickBooks Desktop Enterprise and Competitors

  • Ease of Use
We are a contractor and need to focus our attention and efforts on production of our work, not accounting. As an owner, I have been educated and trained in finance, but I do not have an accounting degree or advance training in accounting software. We need the finance software to be easy to use, yet give us the professionalism for banking and bonding purposes.
I do not believe I would change the process. I was introduced to Quickbooks by others and found it to be a software that fit our needs and was easy to use. Had I been introduced to another at the same time, I probably would be loyal to that software instead. I have no overall complaints that would make me change my selection.

QuickBooks Desktop Enterprise Implementation

The implementation was relatively painless in the operation. However, the costs change was a bit of a shocker.
Not sure - No change in management. We have used Quickbooks for almost 30 years. Recently, Quickbooks changed their desktop model and Intuit assisted in setting up that process.

QuickBooks Desktop Enterprise Training

There are a lot of online training videos that you can search for thru YouTube and video searches. Additionally, there are trainings that are given randomly that will be near any of your work establishments. After the basics, you can search online for specific questions. Many of times, there are other users who will give you assistance in the specific question you might have.

Configuring QuickBooks Desktop Enterprise

When I originally purchased the software, I purchase the version that was more towards my industry. I have updated that version ever since. It came pre-configured to my needs. Small adjustments were made over time to give me exactly what I desired.
Purchase the version that best fits your industry. If you have any questions, you can have those answered thru online assistance from others, or directly from Intuit's recommendation. With time, you will be able to make the adjustments that best fits your specific needs.
No - we have not done any customization to the interface
No - we have not done any custom code

QuickBooks Desktop Enterprise Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I did not. Over the almost 30 years of use, I have only had a couple of issues that needed resolved and found the resolution to be found promptly. Since I've only had a couple of issues that needed resolution in almost 30 years, I pay for assistance "as needed".
Intuit tech support is now able to access the data thru the "back door" to investigate the data if the data had been corrupted. There was a time in which we would have to stay online for hours for Intuit Tech Support to direct the user to do the analysis and diagnosis to the software and find out where the errors occurred. Today, I can give them permission to access the software data to run the analysis and find out where the error occurred. The time for this has been cut by 80% (a guess). This also used to be a charge by Intuit. The last time I used this service, there was no charge.

Using QuickBooks Desktop Enterprise

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
None
  • Data entry
  • AR & AP tracking
  • Changing data source in reports
  • Finding specific report that is exactly what you need (there are a lot of reports)
Quickbooks does everything that we need it to do. However, it would be nice to be able to adjust reports more easily. It can be somewhat cumbersome in changing the data.

QuickBooks Desktop Enterprise Reliability

It has worked for our small company in every way. We have very little issues with the software and when we have had problems, Intuit has stepped up and resolved in promptly.
They have always been available to meet our needs when we need it. We have had zero complaints with getting the assistance we need.
It works as expected without difficulties.

Integrating QuickBooks Desktop Enterprise

We have not integrated Quickbooks to other software, so I cannot give an honest assessment.
  • I have not integrated, but I export reports to other software to manipulate data
N/A
N/A. Our usage is for simplicity. We do not need more complicated software for our industry. Solid financials are key for a small business like mine in my industry.
N/A, but as always, do your research in depth and ask others what worked best for them.

Relationship with Intuit

Easy to work with and the sales rep was even compassionate about the new costs that were far greater than what it was. The compassion could have been a part of the sales process, but I felt heard in my complaints.
Have not needed a follow up.
No terms. We were given the price for the varying usage and we determined what price structure and support worked best with our needs.
Be honest in your needs. Do not oversell what you need in the software. Determine what your needs are in the moment with the ability to grow into more if needed.

Upgrading QuickBooks Desktop Enterprise

Yes - The upgrade to a more online downloadable software vs a store purchase was new to me. I have always preferred having the disks for reload into new computer(s) or as a back up if needed. The transition was a little uncomfortable for me, but it worked out as it should. My downtime was only a couple hours as the software was downloaded and changed over to the new system. We have had zero problems since then.
  • Ongoing updates

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