Item: QuickBooks Online
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

QuickBooks Online is being used across our organization to track expenses, run accounting reports, reconciling, and assists our CPA with providing the business back with data such as P Vs. L, etc ...

Pros and Cons

synching with the bank
classifying items by creating rules
running reports

should auto sync with the bank
help support could use improvement
better way to flow through website

Return on Investment

Providing us with reports we didn't have access to
We can easily split financials such as payroll to track & see amounts per location
Within the software, we can grant access to our CPA who can then help reconcile & do their work

We did not & have not considered any other options. We had another business that was already using this software so we decided to continue using QuickBooks Online with this business. In my opinion it is a bit pricey but as many people say "you get what you paid for!"

Key Insights

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

Other Software Used

ADP Streamline Payroll, ADP Enterprise HR, Microsoft 365 Business Premium

Usability

I have used QuickBooks Online going on five months now. I, for the most part, was self trained. I watched online videos to achieve this. I believe others can easily learn how to use this software, like myself. Although I see things QuickBooks Online can improve on I believe the Pros outweigh the Cons.

Support Rating

I did have to reach out several times to QuickBook's Online support team. This has huge room for improvement. I had difficulty dealing with their support team because I would have to explain myself several times over and over every time as I would get passed on to additional support.

Likelihood to Recommend

First time user. For the most part, self trained. I did have to reach out to support a few times and I think they can improve in that aspect. I can easily classify items and have the month classified by EOM allowing our CPA to easily provide us back with necessary reporting to see how our business is running within the following days.

First time user, self trained. My review on QuickBooks Online

Overall Satisfaction with QuickBooks Online