First time user, self trained. My review on QuickBooks Online
May 07, 2021

First time user, self trained. My review on QuickBooks Online

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

QuickBooks Online is being used across our organization to track expenses, run accounting reports, reconciling, and assists our CPA with providing the business back with data such as P Vs. L, etc ...

Pros

  • synching with the bank
  • classifying items by creating rules
  • running reports

Cons

  • should auto sync with the bank
  • help support could use improvement
  • better way to flow through website
  • Providing us with reports we didn't have access to
  • We can easily split financials such as payroll to track & see amounts per location
  • Within the software, we can grant access to our CPA who can then help reconcile & do their work
We did not & have not considered any other options. We had another business that was already using this software so we decided to continue using QuickBooks Online with this business. In my opinion it is a bit pricey but as many people say "you get what you paid for!"

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

I have used QuickBooks Online going on five months now. I, for the most part, was self trained. I watched online videos to achieve this. I believe others can easily learn how to use this software, like myself. Although I see things QuickBooks Online can improve on I believe the Pros outweigh the Cons.
I did have to reach out several times to QuickBook's Online support team. This has huge room for improvement. I had difficulty dealing with their support team because I would have to explain myself several times over and over every time as I would get passed on to additional support.
First time user. For the most part, self trained. I did have to reach out to support a few times and I think they can improve in that aspect. I can easily classify items and have the month classified by EOM allowing our CPA to easily provide us back with necessary reporting to see how our business is running within the following days.

QuickBooks Online Feature Ratings

8.7
Accounts payable
9
Accounts receivable
9
Cash management
7
Bank reconciliation
9
Expense management
9
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
9
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
8.0
Inventory tracking
8
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
8.0
Pricing
7
Order entry
8
Credit card processing
Not Rated
Cost of goods sold
9
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Dashboards
8
Standard reports
8
Custom reports
8
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
8.5
Role-based user permissions
8
Single sign-on capability
9

Comments

More Reviews of QuickBooks Online

  1. Home
  2. Accounting Software
  3. QuickBooks Online Reviews
  4. User Review of QuickBooks Online