Item: Sage Intacct
Rating: 7
Author: Verified User

Overall Satisfaction with Sage Intacct

Use Cases and Deployment Scope

Used by Finance Team only - 4 users. Company went beyond the scale of QuickBooks, with multiple entities, departments, projects, etc. - and went to Intacct about 2 1/2 years ago.

Pros and Cons

Pros

Great ability to import and upload large batches of information such as credit card transactions and large journal entries (several hundred rows at a time in our case). Avoids keystroke errors and single transaction entries.
Ability to bridge transactions from outside vendor application through Expense Connect is great. Avoids duplication of entry/efforts.
The system is always up and running, very consistent. There are very few lag times - which honestly could be on our part or theirs - but is never an issue.

Cons

Reporting is a challenge. Hard to customize. Makes it a real head-scratcher with such UI friendly programs like QuickBooks to pay a premium for Sage Intacct for the next level of accounting software and lose that ease of customized reporting. On top of that, you can learn how to do it - by paying more money and going a day or 2 early to the annual event.
Accounts Payable - Manual Payment does not have the Allocation field. In a company like ours, this slows the process down by having to do a JE later to allocate.
Report headings are very basic. I drill down to create a useful report by the options available, but when it is created, the report headings do now show me what I just selected. For example, if I want a Project based report based on only one of our Locations, and one of our Departments - I can get it. But the report itself when created does not show that anywhere. There are a ton of combinations I could be asking for, would be nice to get detail in header.

Return on Investment

I am not employed at the vantage point to be able to answer this.

My experience with the JE's and credit cards has been great, and importing using Expense Connect has been very easy. We have duties split up within the Finance department, so I can only answer for my exposure.

Alternatives Considered

I have used many programs over the years in various industries. There is no direct comparison I can make due to ever-evolving technology changes. Sorry!

Likelihood to Recommend

I would recommend that a company really do their homework before switching - consider all factors. I was not a part of this process when our company changed over to Sage Intacct, and probably would have had a lot more questions. Lots of factors and functionality changed from the old system, not always good. Still not sure if the increase in sheer cost, add-ons, and potential robust functionality outweighs the old software. As we try to use certain features to maximize the functionality, some of it has been a miserable fail and will be going back to Excel for the sake of sanity.

Sage Intacct Feature Ratings

Comments

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Hits the mark on capabilities, Falls flat in reporting - We Need Both to Drive Business Decisions!