New to Intacct, so far so good
November 19, 2019
New to Intacct, so far so good
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sage Intacct
We use Sage Intacct as our finance system. We run a lot of Purchasing and GL as well as Cash Management. All departments use Sage Intacct to enter expenses, though obviously Finance is our primary user. We went live this year and the process was surprisingly easy. Generally positive feedback from users, our Executive Director says it's already saving him hours of work each week.
- We like the flexibility of reporting. Many users want to look at the same info different ways.
- The fact that purchasing approvals can be done from a phone has made life easier for everyone and gets expenses in and approved much faster.
- It wasn't too hard to configure and we are able to make adjustments as needed.
- There are limitations around approval workflows that we have had to work around. We updated some of our finance policies to align with how Sage Intacct wants to do things.
- The integrator based support model created some real challenges. When onboarding it is hard to get support directly from Sage and this led to a lot of frustration about needing to schedule hour long chunks of time to address simple questions.
- Reconciliation is not a strength. It seems to be kind of half-baked. Hope it gets better in the coming years.
- Saved lots of hours of manual paper processing.
- Was easy to train teams in new system, at least for basic employee users.
- Definitely had some costs associated with getting online. Lots of add-ons and supporting tools may be needed to achieve all your current business processes.
We have not yet implemented much of this automation.
We use project accounting. This was pretty easy to implement, though we did take the opportunity to reduce to total number of active projects as we were setting up the system.
We went with Sage Intacct because it was known to be best in class and had supported integrations with other tools we use.