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Sage is growing on me
Updated April 22, 2022

Sage is growing on me

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use Sage Intacct primarily for accounting operations. It allows us to recognize revenue in milestones and bill on payment plans according to each individual contract.
  • Duplication and recurring functions save time.
  • Drill-down options from almost every screen are helpful.
  • Dashboard gives great overviews customizable to each executive.
  • The dimensions, groups of dimensions, and groups of groups get confusing--it could be simplified.
  • Customer and vendor inquiry screens would be beneficial instead of always having to run a report.
  • Reporting module data sets explained on each module screen are helpful.
  • We do feel Sage Intacct is expensive for our company size.
  • Buying software a la carte is not helpful, feels like getting nickeled and dimed.
The automation is better than doing the books on paper but comparable to other accounting systems.
Contract Revenue Management has helped us track deferred revenue automatically without jounral entries. The reporting for this automation could be better.
I find it difficult to change configuration as our business needs change. The configuration is not intuitive.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

Yes

Would you buy Sage Intacct again?

Yes

Sage Intaccct contract billing is not as sophisticated as MS Dynamics SL was 10 years ago.
Suitable for customers with large vendor/customer base. Great for remote work.

Sage Intacct Feature Ratings

6.3
Accounts payable
7
Accounts receivable
6
Cash management
6
Bank reconciliation
7
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
5
Enterprise Accounting
Not Rated
Configurable Accounting
5
Centralized Rules Framework
Not Rated
Standardized Processes
8
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
7.0
Pricing
7
Order entry
7
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
4.0
Dashboards
8
Standard reports
1
Custom reports
3
2.0
API for custom integration
3
Plug-ins
1
8.0
Role-based user permissions
8
Single sign-on capability
Not Rated

Not-For-Profit Usage

Communication, product updates and customer involvement.

Hi-Tech Usage

We have experienced Revenue growth in that all recurring revenue is captured timely.
Recurring contracts automation eliminates human error of rolling over contracts each year.
We are single entity and find the multi-dimensional ledger good for reporting.
We do not use salesforce anymore.

COVID-19 Updates & Changes

We have integration with ConnectWise projects, time and expenses.
no change with covid.

Using Sage Intacct

4 - Accounting and Purchasing.
No support in house.
  • Revenue Recognition
  • Contract Billing
  • % Complete Contracts
  • Multi milestone billing and recognition
  • Project % complete
  • Work from anywhere
  • Reporting and KPI's
  • Dashboards
  • Analytical product review
The cost increases are not worth the value of product that we receive and makes it harder every year to renew. We will be pricing other systems this year.

Evaluating Sage Intacct and Competitors

Yes - MAS90
  • Price
  • Product Features
  • Product Usability
Price is everything.
I wasn't involved in selection process.

Sage Intacct Implementation

I wasn't involved with implementation
  • Third-party professional services
Armanino

Configuring Sage Intacct

Too complex, too hard to find in each module how to change configuration.
read the releases.
Some - we have done small customizations to the interface - It was done at implementation.

Sage Intacct Support

ProsCons
Support cares about my success
Slow Resolution
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Not yet, haven't wanted to because it increases our annual commitment.
Yes - Project % Complete recognition bug took months.
After a release, I was working late at night on a weekend and noticed one of the AR screens wasn't working properly. I submitted a ticket and they called me right away. The problem was fixed before Monday morning.
I feel this is an area that has been disappointing and frustrating. While supervisors and directors fix problems and smooth over relationships, it shouldn't have to get that far before good customer service is given.

Using Sage Intacct

ProsCons
Like to use
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
None
  • Accounts Payable is very easy.
  • Bank Reconciliation is smooth yet some recent upgrades have made it unnecessarily complicated.
  • Time and Expenses is good function.
  • Contract billing through Order Entry has too many steps, screens and modules to go through.
  • Project and Contract integration can be tricky.
The reporting function could be more user friendly without having to pay more for an interactive reporting module.