Great for the organized and the forgetful!
February 29, 2024
Great for the organized and the forgetful!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Salesforce Service Cloud
We use Salesforce on our team to manage our highly confidential customer database. We store their contact information, notes from interactions and conversations, and details about the client and their needs or requirements. This platform allows us to keep all the data in one place, available on the cloud to be accessed from outside the workplace on the go. The reminder/task system is really helpful for working as busy individuals and as a team.
- Cloud based storage.
- Consolidate data.
- Create a meaningful database that can be easily accessed.
- A free trial would be extremely valuable to customers who are not able to commit to a full plan.
- The pricing of this program is not priced competitively with other similar services.
- Can be quite time consuming to maintain.
- Not user friendly if you aren’t tech savvy/familiar with software.
- Increased our database with twice as much detail as our previous method.
- We are 30% more likely to follow up with our clients due to the task system.
Having these alternative resources available is great, so you may have other references to help you navigate an issue without having to submit a ticket and wait for a representative to contact you. A large customer base provides lots of support, but it is great to have one of their friendly customer service representatives walk you through.
Do you think Salesforce Service Cloud delivers good value for the price?
Not sure
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Service Cloud go as expected?
Yes
Would you buy Salesforce Service Cloud again?
Yes