Overall a fair program.
June 20, 2018

Overall a fair program.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP Business One OnDemand

Modules Used

  • Accounting and Financials
  • Operations and Distribution
  • Administration and Reporting
  • Customer Relationship Management

Overall Satisfaction with SAP Business One

SAP Business one was a replacement for an older CRM that was used prior. We used it to have a clean streamline from our Clients and our Vendors. The main problem that is possessed is the consulting portion. I feel that the management that implemented the optimization for our company did a poor job to hit the main focus of SAP.

Pros

  • Creating Vendor Accounts
  • Using their invoices feature.
  • The speed of SAP to access potentially archived information.
  • Their ability to quickly view vendor payments and clients payments.

Cons

  • SAP might be excellent, but I feel that the manager who spoke with the developers to optimize SAP did a horrible job and did not take advantage of the full functionality of the program.
  • SAP could move a little more smoothly when loading information, it is fast, but it's sometimes inefficient.
  • I believe the company that I worked for that did this caused us to have unnecessary steps when adding vendors to be paid on client invoices.
  • Allocation of records from the previous system
  • Everything is at a glance, but too compact.
  • Could use more feature to work with non-warehouse clients.
I feel that is is better than a lot of older CRM's but the programs diversity is lacking. However, that could also have a lot to do with the contract who developed the site for the company I worked for at the time. Not a bad program overall, for the most part.
I think SAP is more suited for warehouses and drop shipping clients, not a fan of SAP for other clients services where there could be room for improvement. I think the note taking feature needs to be more compatible with invoices, especially when there is room for client dispute. The note feature on SAP was also not able to show the full details of the conversation. I believe they should adopt note taking from Zendesk.

SAP Business One Feature Ratings

5.8
Accounts payable
9
Accounts receivable
5
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
4
Standardized Processes
5
6.0
Billing Management
6
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
5.7
Pay calculation
8
Benefit plan administration
5
Direct deposit files
4
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Award Lifecycle Management
Not Rated
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
3.0
Project Planning and Scheduling
3
Task Insight for Project Managers
3
Project Mobile Functionality
3
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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