Overall Satisfaction with SAP Sales Cloud
[We are] using SAP CRM to mainly support the Service Process. The solution addresses the creation of service orders and its subsequent process like service confirmations, resource planning, work performed, billing etc. The solution is also used to place sales orders in the system for service parts. Interaction Center is used by the agents to initiate and support the service process.
- Address Key Functionalities like Sales Orders, Service Orders, Service Confirmation, Billing
- Good Integration with the ERP system, Robust Architecture
- Supports wide range of functional capabilities and industry wide best practices scenarios.
- Improvements can be made to the UI. Need to make it more user friendly. With new web UI lot of improvements have been made but still falls behind other CRM systems like Sales Force in Usability.
- The Web User Interface is a little slow compared to other CRM systems
- Improved Service Process