Item: SAP Sales Cloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We want to use an easy solution to integrate to our large catalog of products with a easy way to buy and deliver for our clients without worry about integration issues and other engineering things. We found SAP Sales Cloud integrate easy with our daily operations and integration takes to our development 6 months less that we planned at start. Definitely we found a correct solution but the price is very high compared with other solutions in the market and the features is not at all that SAP Sales Cloud talks. Currently we search third-party solutions for increase speed, reduce costs and increase value for our clients.

Pros and Cons

easy to integrate for developers with current solutions
learning curve medium, all employees understand but takes time and effort
complex to understand analytics but good approach with headdache issues

Business units complex, employees need much time for understand platform
Integration "as-is" is very easy, but on-premise tools required hard work for integrate
Price is very high, we think in favor of other platforms in the cloud

Return on Investment

High costs, very expensive acquiring modules that your organisation does not required
Easy adoption for developers, integrate is easy comparing with other solutions of the market
Requires specific skills for all the people that use this solution, requiring more time for adoption

SAP Sales Cloud Streamlining Business Processes

SAP Sales Cloud is easy to implementing connecting other sources that have configured SAP Sales Cloud but if requires connect data lakes or data pipelines your engineering team requires more effort and time. Once that system is configured you can take advantage of dozens of features provided by SAP at a high price. Use SAP Sales Cloud if your business area have a medium budget but you can rethink at a long term because the value of the features is high but is most expensive comparing with other solutions like Microsoft Dynamics 360 and Oracle CRM. For the side of your customers can get a understandable environment from your desktop computers while mobile is a nightmare.

Scalability

Adoption in terms of integration is easy, adoption in terms of understanding for all your employees take time and costs. Once that is deployed customers can get a valuable platform but a high term the platform is very expansive if follow steps that SAP Sales Cloud require adopting other modules that your organisation can required at all.

Alternatives Considered

SAP Service Cloud and SAP Customer Data Solutions

Easy adoption using other products like SAP Customer Data Solutions and SAP Service Cloud. For your developers integration is transparent but if your business logic or on-premise software is made by your organisation, integration is not easy and required more time (and engineers)

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Would you buy SAP Sales Cloud again?

Other Software Used

Oracle CRM On Demand, Microsoft Dynamics 365, Salesforce Commerce Cloud

Likelihood to Recommend

SAP Sales Cloud is good to use for expert users but requires that IT department, OPS and Support understand the way in the SAP Sales Cloud manage data structure, technian information and cloud. You can use very easy if your department or company wants to acquire all the units of SAP, paying more that initially your company thinks and forcing to adopt other modules that you dont need wasting money and time.

One answer: Valuable features for customers

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud