SAP SuccessFactors

SAP SuccessFactors

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Score 7.7 out of 100
Top Rated
SAP SuccessFactors


Recent Reviews

Great and worthy product!!

March 26, 2022
We have been using SAP SuccessFactors for most of the training and company policy-related learning management internally. It gives us an …
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SAP SuccessFactors for HR

March 26, 2022
We use here as our main platform integrated with SAP to manage all the employee's goals, objectives, payment, learnings, etc. In the past, …

Perfect Choice of Workforce Analytics Tool

March 26, 2022
Since it entered our lives, SuccessFactors has completely transformed how we do performance management. We utilized Excel sheets before …
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SuccessFactor is a Total Success

March 26, 2022
Excellent product for managing payroll and compensations. Running payroll has been a hectic task every month in this part of the world …
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A Mild SuccessFactor

March 26, 2022
As a large partner of SAP, our organization relies on SuccessFactors to support many aspects of the employee needs: recruiting, learning, …
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SuccessFactor is great product.

March 24, 2022
The problem is generally strong when it comes to the point of Human Resources, keep in mind that it is really cost-effective compared with …
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SuccessFactors - Big no!

February 22, 2022
SAP SuccessFactors is used company-wide (globally). It has replaced a number of local systems and assisted us with globalization. We …
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TrustRadius Award Top Rated 2022

Popular Features

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Individual goal setting (42)


Review status tracking (42)


Review reminders (41)


Performance plans (42)


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What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Oracle PeopleSoft HCM?

Oracle's PeopleSoft HCM is a complete, customizable suite including Global Core Human Capital Management, Workforce Management, Workforce Service Delivery, and Talent Management. PeopleSoft can be integrated to run on the Oracle Cloud.


What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Features Scorecard

Human Resource Management


Payroll Management


Leave and Attendance Management


Employee Self Service


Asset Management


HR Reporting




Performance and Goals


Performance Management


Succession Planning


Recruiting / ATS


Product Details

What is SAP SuccessFactors?

SAP SuccessFactors solutions are changing work for good – strengthening the connection between HR and business operations to help organizations create a sustainable workforce and profitable business. By spanning core HR/payroll, talent management, HR analytics/workforce planning, and individualized employee experiences, SAP SuccessFactors Human Experience Management (HXM) suite helps both employees and companies be their best.

The SAP SuccessFactors Human Experience Management (HXM) suite covers:
  • Employee Experience Management
  • Core HR and Payroll
  • Talent Management
  • HR Analytics and Workforce Planning

SAP SuccessFactors Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

SAP SuccessFactors Screenshots

SAP SuccessFactors Employee Central: Better manage your organization through a dynamic org chart.SAP SuccessFactors Recruiting: Leverage machine learning capabilities to ensure that your job descriptions contain language that is free from gender bias.SAP SuccessFactors Learning: Provide employees with personalized learning recommendations.SAP Qualtrics Employee Engagement: Leverage employee engagement dashboards to optimize processes.

SAP SuccessFactors Video

SAP SuccessFactors Competitors

SAP SuccessFactors Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android


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Frequently Asked Questions

What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

What is SAP SuccessFactors's best feature?

Reviewers rate Reimbursement management highest, with a score of 9.1.

Who uses SAP SuccessFactors?

The most common users of SAP SuccessFactors are from Enterprises (1,001+ employees) and the Unknown industry.


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Score 5 out of 10
Vetted Review
Verified User
Review Source
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Jim Spena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Well, first of all it's a huge decision. We've spent years now implementing and tweaking our performance management system, so there would have to be something pretty major for us to drop all of that and go in a new direction. That being said, we're also very happy with our product, the way it functions, the way our users have grown accustomed to its design, and the support that we receive in moving forward every year.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I don't have any say into whether or not the client will renew the use [of SuccessFactors]. However, they will renew it if they feel that candidates want to apply to the system. Some candidates give up applying to a position because it is too difficult and they get frustrated with the application.
March 31, 2014

SuccessFactors review

Jill Rickerson, PHR | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
I am not the decision maker on this. However, I may be asked for input. I think it would be difficult to transition to a new product so I may want to stay with SuccessFactors just to keep things simple. However, their support for changes or problems is lacking and overall our implementation could have been done much more effectively if we'd had better support. The lack of guidance and flexibility to make changes after implementation is a negative.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our initial process was over-engineered on an older version. This was a result of our own internal challenges and not the system. SuccessFactors has provided consulting and insight into how to make improvements to increase our value (i.e. conducted a 'Customer Value Workshop' with a 3rd party consultant). Overcoming perception of the initial process will be important in determining if we will renew with SuccessFactors. This is not a direct reflection on SuccessFactors, but realizing that perceptions are hard to overcome.
January 07, 2014

An unbiased assessment

Jennifer Murillo | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
I am no longer at the company where I used SF. However, I know that the company has since renewed its agreement with SuccessFactors and continues to fine tune the suites for its changing business needs. SF is venturing in to Employee Central that has the potential to really amp up and syenergize its capabilities and modules. I would like to see how the implementation and use of Employee Central progresses and allow them to work through the glitches first but would be interested in investigating that capability in a year or so.
Susan Zheng | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The score of 7 is a combination of great user experience with setback of the implementation and system admin. Taking the LMS as an example, our USA organization (1800 employees) was the pilot country of Panalpina global to implement the LMS. The end result (the baby) is great, however the cause of implementation (pregnancy and delivery) has been very painful. The key reason is the project implementation consultant did not understand what a corporate learning management system would need, they think and speak about "system" only. Success Factor should manage their partner more deligently when outsource system implementation.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our company has invested a significant amount of time and capital in the configuration, implementation, communication and on-going maintenance of our set of SuccessFactors modules. The system is a good investment for the value it brings to a company of our size in terms of functionality and user friendliness. There is a lot of untapped potential that our company could realize and increase the ROI. Ironically, in order to realize the untapped potential of the system, we would need to work with external consultants, not SuccessFactors themselves, to identify such opportunities and solutions.