HR processes have been so much easier with SAP SuccessFactors
Updated October 26, 2023
HR processes have been so much easier with SAP SuccessFactors
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Employee Central
- Document Management by OpenText
- Recruiting
- Performance Management
- Compensation Management
- Learning
- Succession and Development
- SAP Analytics Cloud
Overall Satisfaction with SAP SuccessFactors
SAP SuccessFactors is the main system for the organization's data and employees' information, these are some of the solutions that we've been able to develop thanks to having SAP SuccessFactors as our core system: - Reporting - Standardizing data along the different systems we use in the bank - Identify opportunities for human talent management - Add as many modules and solutions as we need thanks to the wide variety of integration options like Qualtrics
- Keep data standardize
- Information for decision making
- Integrate with other software like OpenText or Qualtrics
- Best practices for each of the HR processes
- Localize payroll
- Support in Spanish from SAP for me
- Employee engagement
- Important information in real time
- Digital transformation of the HR proccesses
We've implemented in Honduras for Banco Atlantida, in Belize for Atlantic Bank and we are now starting with 2nd company in Honduras (SESA) which is part of the Bank's group.
We are full SAP lovers, so that's why.
Do you think SAP SuccessFactors delivers good value for the price?
Not sure
Are you happy with SAP SuccessFactors's feature set?
Yes
Did SAP SuccessFactors live up to sales and marketing promises?
Yes
Did implementation of SAP SuccessFactors go as expected?
Yes
Would you buy SAP SuccessFactors again?
Yes
SAP SuccessFactors Feature Ratings
Using SAP SuccessFactors
2600 - From operations personnel to high Management positions.
7 - Our area is called HR Projects, due to the digital transformation of HR processes and we belong to HR.
1 Assistant Manager: manages SSFF implementations and support for each of the modules
2 HR Projects Executives: Employees who have had experience implementing each of the modules so they have the expertise to give support for each module
2 HR Proejects Officer: As Executives plays a Senior rol, the officer plays a Junior rol in the area. They are getting familiar with HR processes and are begginers in SSFF so they work directly with the Executive as part of the learning process.
Outside HR, we have 2 more employees who gives SAP S4Hana support. They belong to the IT area and due to the integration that we´ve between SSFFF-S4Hana they assist in payroll matters. (Payroll still runs in S4 Hana)
1 Assistant Manager: manages SSFF implementations and support for each of the modules
2 HR Projects Executives: Employees who have had experience implementing each of the modules so they have the expertise to give support for each module
2 HR Proejects Officer: As Executives plays a Senior rol, the officer plays a Junior rol in the area. They are getting familiar with HR processes and are begginers in SSFF so they work directly with the Executive as part of the learning process.
Outside HR, we have 2 more employees who gives SAP S4Hana support. They belong to the IT area and due to the integration that we´ve between SSFFF-S4Hana they assist in payroll matters. (Payroll still runs in S4 Hana)
- Decision making based on SSFF information
- Recruitment Processes
- Digital Transformation
- Continuous Updates with new and valuable features for each module
- As a communication channel to reach every employee in the company
- Handy information for decision making
- New valuable features in every release/update
- Dynamic teams with Goals
- AI for recruitment, both internal and external
- Compensation management
Evaluating SAP SuccessFactors and Competitors
Yes - Before SSFF we use s4hana HCM and the company decided to make the upgrade due to everything SSFF offers and the way it is user-centered design so everyone can use it.
HCM used to be like a secret HR system and SSFF is much more public for every employee, so they feel aslo part of the digital transformation.
HCM used to be like a secret HR system and SSFF is much more public for every employee, so they feel aslo part of the digital transformation.
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
- Other
The most important factor was that SSFF includes every HR process and that´s really important for us so that we can focus on the employee journey in our company. We have covered Onboarding, recruitment, compensation, learning, etc...
Clean up the process before the module configuration. I think we´ve lost the chance to make the process more agile.
SAP SuccessFactors Implementation
- Third-party professional services
EPIUSE
Yes - First phase:
LMS
Employee Central
Integration SSFF-S4Hana
Performance
Second Phase:
Recruitment
Compensation
Future Phases:
Performance & Goals
Succession
Analytics
LMS
Employee Central
Integration SSFF-S4Hana
Performance
Second Phase:
Recruitment
Compensation
Future Phases:
Performance & Goals
Succession
Analytics
Change management was a big part of the implementation and was well-handled - Communication is vital, we involve everyone in this project to creat expectation and socialize the new features. For the employees it was a big change, they now have the opportunity to interact with the HR System which before SSFF was a total mistery.
For the functional users, we spend enough time in training session so they felt comfortable using SSFF.
For the functional users, we spend enough time in training session so they felt comfortable using SSFF.
- Integration between SSFF - S4Hana
- CHange management for functional users that where used to work in an specific way
SAP SuccessFactors Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
We´ve SAP Preferred Success and it has made a great difference in speeding up processes and we feel much more updated with all news from SAP.
Yes - Yes, some issue takes long but support agents are always available for a Teams Call to speed things up
There was this time when we´ve tried to purge employees and an error message shows everytime we launch the request. We´ve requested support and the agent agrees to have as many calls as we needed to solve this issue.
Using SAP SuccessFactors
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Manage employee Data Info
- Time off request
- Workflows
- Learning courses
- Performance Templates configuration
- RBP
Yes - Works very well for high management positions, makes approval much more easy for them