ScreenConnect Remote Desktop...ROCKS!!!
Updated February 28, 2017

ScreenConnect Remote Desktop...ROCKS!!!

Maurice Nusom | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use SC in our HelpDesk department. Our HelpDesk use SC to help our customers with software related issues, giving demos of our software, and install. We are glad we found SC because the price point is affordable, compared to some other remote desktop software providers.

Pros

  • There is no lag in the software. Other remote desktop software there is a lag in connection and using the mouse.
  • SC offers a ton of options to help out the end-user.

Cons

  • SC needs to fix an issue with clients always having to download the client plugin to use SC again. The first time I can see, but to keep installing it is a waste.
  • Savings on price.
  • Ability to leave the session open and connect to it at any time.
  • The ability to see all monitors being used at one time.
Team Viewer: SC the price is much cheaper per user.
LMR and GTA: SC is much faster, doesn't lag, and offers much more features.
As of now we have no issues with SC. It is well suited in ease of use, and price.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
Not Rated

ScreenConnect Support

Comments

  • Lesley Meunier | TrustRadius Reviewer
    Lesley Meunier
    (Vendor Representative) commented 8 years ago
    Thanks for the great feedback.

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