Item: ConnectWise ScreenConnect
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I run a small IT consultant business and we use ScreenConnnect for remote monitoring of servers and workstations to help us keep our infrastructure online and operating effectively.

Pros and Cons

Excellent video compression
Good variety of tools available for communications and file transfers
Good value

Mobile interface is a little clunky, can be difficult to navigate
Would like a desktop application to launch instead of being forced to use a web browser
Branding options for customer portals

Return on Investment

Cheaper than alternatives

Alternatives Considered

TeamViewer, LogMeIn Rescue, Bomgar Remote Support Software and DameWare Remote Support

Best price and value for features available.

Other Software Used

Microsoft Project Server, MS SharePoint / SQL, Apache Web Server, Microsoft Office 365

Likelihood to Recommend

screenconnect can be used for any remote access situation, allowing for file transfers, chats with clients, and detailed logging. It's not suited for meetings or audio-text-only communications.

Great remote access solution for small business

Overall Satisfaction with ScreenConnect