Reliable and cost effective
February 16, 2017

Reliable and cost effective

Robert Spencer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

I use it to connect to my customers and family members to solve PC issues, do updates, backup, etc.
  • When Windows starts a reboot and stops on a screen to tell you that applications are open and gives you the option to cancel or close them - ScreenConnect shows that screen - LogMeIn does not which puts a remote computer in limbo.
  • Easy to set up deploy.
  • Seems to be pretty reliable - I haven't really had any issues since I changed over.
  • Speed, which has improved but a little faster would be nice.
  • I don't care much for the drop down menu and Ctrl + Alt + Del button is awkward. I'd like for the menu to be cleaner.
  • My goal was to find a more cost effective solution than LogMeIn. It does everything I need and saves me money - it's a great win.
I think LogMeIn was a little faster but ScreenConnect has all the features that I needed.
Actually, it's done everything I needed it for. I'm not not sure where it would be inappropriate.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
Not Rated
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated