Screenconnect is great!
February 16, 2017

Screenconnect is great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

The entire organization uses the software for remote support of folks having IT issues. Remote access for servers means we are able to control and correct issues as soon as we find them, and the ability to quickly generate one time support sessions and email or text the link to customers means getting connected is no longer a major ordeal.

Pros

  • System is reliable - it just works and is there when you need it which I can not say about all previous systems I have used.
  • Upgrades are smooth.
  • Remote performance on the latest version is much improved from older versions.

Cons

  • None - it does everything we need it to. The last thing I want is a piece of software that tries to do everything and ends up doing nothing well.
  • Much cheaper than LogMeIn, and I have had much fewer problems
  • On demand support is better than LogMeIn Rescue and included in the same basic price.
LogMeIn - was more expensive, more of a pain to set up, and was not as reliable. Had instances of machines suddenly going offline that could only be cured by a visit onsite which has never happened to me with screenconnect so far. This point alone makes all the difference in the world.
Any sort of remote support, whether unattended or on demand works great.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
Not Rated
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

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