Item: ConnectWise ScreenConnect
Rating: 9
Author: Kevin Laframboise

Use Cases and Deployment Scope

I am a sole proprietor that operates a tech support company. I recently moved away from the town where I had many clients. My clients were still interested in working with me. ScreenConnect makes that possible. I am able to earn money from afar because I use ScreenConnect.

Pros and Cons

Able to connect with my clients anywhere I have the internet.
The Admin console is easy to navigate. All the buttons are where I would expect them to be.
Client installation is easy for those I am supporting. Even the most non-tech person can do it.

Provide better groupings by organization

Return on Investment

The Initial payment was approximately $500 for the year. I have made thousands of dollars supporting clients through Screen Connect in a community thousands of KM away
My Clients have saved money as I have charged a lower rate due to the convenience that ScreenConnect provides. Satisfied customers.

Alternatives Considered

I have not used other products like Screen Connect. That said, I have used Remote Desktop Management through Microsoft Operating System. The Web based Admin console through ScreenConnect is way more convenient then working with IP addresses in Remote Desktop Management. When shopping for a product like Screen Connect nothing compared.

Other Software Used

Microsoft Office 365, Adobe Photoshop, Evernote

Likelihood to Recommend

Screen connect is very helpful in a Tech support position where a client needs assistance. Before ScreenConnect I assisted people over the phone and quite often had to direct them from memory. This phone assistance was a challenge as I needed to describe locations on the screen. Sometimes my clients could not find what I was describing. With ScreenConnect the the assistance I provide is so much more quicker as I can take the mouse got straight to the problem.

ScreenConnect-Be in more than one place at the same time

Overall Satisfaction with ScreenConnect