Good tool for many functions; could improve customer support
October 31, 2018
Good tool for many functions; could improve customer support
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with SharpSpring
The whole organization used SharpSpring and I specifically used it to send out monthly client newsletters. It has a nice newsletter template builder as well as ways to manage contact lists and store them for future use. It's a nice way to see analytics about each email campaign once launched as well.
- Newsletter template builder function - I am not a graphic designer and this made my emails come across as more impressive.
- Analytics about who is opening and clicking on what within email campaigns.
- Building contact lists and allowing me to send to the same list or to create multiple lists for different purposes.
- We had issues with bounce rates and were limited from sending emails.
- Customer support took a long time to get back to us, hard to work with, and ultimately did not resolve important issues in our workflow.
- Would be nice to be able to have an easier way to organize and access my specific projects (my company used the tool for much more, so sometimes I'd have to dig for my work).
- Positive: Quickly create email newsletters.
- Positive: Storing lists instead of recreating it.
- Negative: Time spent trying to remedy a problem with little support from the company.
- ActiveDEMAND, MailChimp and Emma
SharpSpring is a good, affordable tool. We prefered to go with another vendor after using SS for some time because we ultimately felt that the support and communication was better elsewhere.