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SharpSpring makes my life easier.
Updated April 19, 2021

SharpSpring makes my life easier.

Lisa Wytrwal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

Our agency's marketing team uses SharpSpring to build and send emails, build forms and landing pages, manage our website's contact inquiries and employee communications. We also manage our blog subscriber lists and contact database there. It's easy to use, has loads of helpful articles for whatever task we have questions about, and the support team has always been helpful if we've had issues.
  • The email builder has several great templates, as well as many layout and element options to customize.
  • Landing pages can be made quickly and easily, and it doesn't take an expert to learn.
  • The contact limit and email limit are amazing for the cost, compared to other platforms we researched.
  • Sometimes in the email or landing page builder, the text formatting option disappears, so I've learned how to edit inside the HTML code. Inconvenience has led to a new skill, but it's still frustrating.
  • I would like to see more customizable options for RSS emails.
  • I'd like to have the ability to copy sections of an email or landing page for use in another layout, within the builder. I know this can be done via HTML, but I'm not that knowledgeable.
  • The automated email notifications have saved our team time in following up with leads.
  • Trackable media links have enabled better performance insights on our content.
  • Social monitoring feeds have saved time switching between platforms.
SharpSpring has an abundance of features, technology and value for the cost, especially compared to other platforms. We needed a large number of contacts and email allowance primarily. Either the other platforms didn't stack up in terms of features or functionality, or the cost was exponentially higher than SharpSpring. It has covered our needs and provided us much more than what we originally wanted. There are many other great features included that we don't even use, at least at this point.

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

SharpSpring is well-suited for agencies managing multiple clients as it allows for different client profiles, each with their own contact database and customized dashboard. They also provide great webinars and learning opportunities focused on the agency client audience. It's also great for agencies managing their own prospective and current client lists, as there is a high contact limit allowance.

Constant Contact Lead Gen & CRM Feature Ratings

8.7
WYSIWYG email editor
9
Dynamic content
8
Ability to test dynamic content
8
Landing pages
9
A/B testing
9
Mobile optimization
Not Rated
Email deliverability reporting
9
List management
9
Triggered drip sequences
Not Rated
8.8
Lead nurturing automation
9
Lead scoring and grading
9
Data quality management
8
Automated sales alerts and tasks
9
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
9.0
Dashboards
9
Standard reports
9
Custom reports
9
9.0
API
9
Role-based workflow & approvals
Not Rated
Customizability
9
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Evaluating SharpSpring and Competitors

Yes - We replace Pardot as well as Salesforce CRM. Those programs were very costly and were built for a previous leadership and sales team that was no longer with our agency. The current team when I started did not use Salesforce or Pardot, and were unfamiliar with the specifics. I was charged with researching multiple platforms, evaluating them based on our needs and selecting a replacement, and SharpSpring was it for us.
  • Price
  • Product Features
  • Product Usability
SharpSpring was and continues to be a great investment for our agency, with the great price, amount of features and ease of use. The help articles are easily accessible and regularly updated, and are easy to follow. The email and landing page builders are easy to use and the whole platform is uncomplicated compared to others we evaluated.