Using Skype as a business, does it meet the needs?
Updated May 26, 2021
Using Skype as a business, does it meet the needs?
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Skype
We mainly use Skype for:
- Internal video calls and screen sharing.
- Easy and affordable tool for foreign calls (you can purchase a small credit for every user, so he can make foreign calls from everywhere at affordable prices).
- Get a local phone number for customers (but it is not perfect, see cons).
- Voice quality is good
- Multi-platform (PC, tablet, phone)
- Easy to use
- All attendees of the call must have an account.
- Screen sharing in the standard version doesn't have enough options (you might want to share only a specific window).
- You must log in to Skype if you want to check if you have a voice mail (getting an email alert would be a good solution).
- Local phone number is important for customers service and support, but the lack of voicemail email notification is a con.
- Easy and affordable foreign calls are very important when you travel or need to stay in touch with your partners/customers abroad (in different countries).
- Skype is not the solution for demos and external calls since you can't just share a link to the call.
- Zoom, Skype for Business (formerly Lync) and Google Hangouts
Skype is good for:
Skype for Business is not friendly, so we hardly use it. Zoom is great for demos and meetings with customers, but less appropriate for everything we need. So we combine Zoom and Skype.
- Internal video calls and screen sharing.
- Easy and affordable tool for foreign calls (you can purchase a small credit for every user, so he can make foreign calls from everywhere in affordable prices).
- Get a local phone number for customers (but it is not perfect, see cons.)
Skype for Business is not friendly, so we hardly use it. Zoom is great for demos and meetings with customers, but less appropriate for everything we need. So we combine Zoom and Skype.
Do you think Skype delivers good value for the price?
Yes
Are you happy with Skype's feature set?
No
Did Skype live up to sales and marketing promises?
No
Did implementation of Skype go as expected?
Yes
Would you buy Skype again?
Yes