An alternative when communicating with clients
Overall Satisfaction with Skype for Business (formerly Lync)
We're using it for communicating with clients both nationally and abroad. It's used by my department and also by the commercial area, as we are the ones who communicate with clients. It's an alternative for Google Hangouts (our favorite tool for calls) and it helps us to share screens and images with remote clients, especially when making trainings or when we're defining changes in our services.
Pros
- It's a light app to download.
- Don't need any special OS specifications.
- It's easy to share screens.
- It allows many people to connect.
Cons
- It's hard sometimes to connect the microphone or audio.
- It's not that intuitive when audio or microphone problems happen. I had to restart a call several times because I couldn't figure out how to connect my microphone.
- Sometimes has some delay when establishing the calls.
- The tool allows me to communicate with clients that don't like Google Hangouts.
- Sometimes the calls are interrupted because the sound doesn't work and it's not easy to fix the problem.
I really prefer Google Hangouts, but some clients only use Microsoft Software. I use Skype for business to communicate with them as an alternative, but if I could, I would choose Hangouts, as I'm more used to that tool and feel it's much more intuitive and works better in cases of bad internet connection (where I live internet doesn't work perfectly all the time).
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