Slack: a fun and intuitive way to keep your team on the same page
August 31, 2017

Slack: a fun and intuitive way to keep your team on the same page

Brendon Bushman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

I have used slack to manage communications between a small team of designers and developers and, often, the client or stakeholders. It allows us to organize communications and assets quickly and easily without overburdening mailboxes (or losing essential questions in them). It has changed the way we communicate and share information (in a good way). I use this in conjunction with Dropbox for larger assets like graphics files. I have also used it to organize events among groups of performers and organizers.
  • Easy to use, playful interface encourages interaction and frequent communication within the team.
  • Organizing communication and information by hashtag is quick and easy, and provides a means to easily implement permissions and manage conversations between different members.
  • 3rd party integration, especially with Trello and Dropbox, tracking tasks and files in one place a snap.
  • Solid mobile apps make this really easy to use for all members no matter where they are.
  • Once you get the hang of it, the interface is rather intuitive. However, I've had multiple less tech-saavy stakeholders or clients struggle with the initial setup and on ramping. If you have team members who don't use Twitter, have never seen a hashtag, etc., they may struggle more with this platform than something like Basecamp.
  • The Mac app could be more robust - there are still instances where I get kicked into my browser when I'd really prefer to stay in the app.
  • Because I've been using this with small teams, use of Slack has been free. It has absolutely provided improved communications on my projects, so you don't get much better ROI than that.
I have used Basecamp in the past, but have not evaluated in the last 3 years. At the time I began using slack, Basecamp was overkill for my needs, and didn't provide as strong of a mobile experience.
For a relatively tech savvy team that needs to stay in constant contact (or even just needs to be super aware when intermittent issues do come up for something ongoing), Slack is a great way to keep your team engaged and on the same page.

Slack Feature Ratings

Task Management
4
Mobile Access
9
Search
7
Chat
9
Notifications
9
Discussions
8
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
9
Advanced security features
Not Rated
Integrates with Google Drive
7
Device sync
8