Review by common user
October 28, 2019

Review by common user

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is being used by the whole organization. It is used to allow communication between all members of the organization and between our developers and project managers and our clients. Slack provides manageable groups to be used however it seems fit and with innumerable add-ons, we haven't found a situation where the tool performs below our expectations. We also use it as a way to integrate our monitoring platform to our client's group and our first responders (We use Centron which is based on Nagios). The Slack administrator must have a good knowledge of the platform and/or a good knowledge of its capabilities and the willingness to learn about it.

Pros

  • Communication between members of a team
  • Communication with clients
  • Send memos
  • Making sure must-read messages were in fact read
  • Polling

Cons

  • Erasing a whole message for non-admin users. Right now, erasing a whole message just crosses the words, we must substitute the old message with something else.
  • Options to save favorites Gifs on /Giphy
  • Adding personalized Gifs
  • Interoperability between different chatting platforms (mostly used by our clients)
  • Ease to integrate with different tools used on the day-to-day (or monitoring platform)
  • Ease to disseminate information
Slack provides a way to monitor and manage channels and groups, which is not an option on Google Hangouts. However, Slack also allows for the admin to check conversations between 2 people on the company, and there is no way for the 2 people to be aware of that happening, this can be considered an invasion of privacy, but in the end Slack is work tool.
I really enjoy using the tool, and it's really easy to integrate with other tools, which is important for our company. There are also a lot of add-ons that add important or enjoyable functionalities to the tool. I have yet to face a situation where Slack should be able to resolve an issue and it performs below expectations.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Slack is recommended to integrate your business under a same chatting tool. It's also very useful to integrate different enterprises that use Slack, with the shared channel functionality.

It's not appropriate to use Slack as a ticketing tool for the business (for instance, to request a service for the IT department).

Slack Feature Ratings

Project Management
9.0
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
10
Search
8
Visual planning tools
Not Rated
Communication
9.3
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
6
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
Not Rated
File Sharing & Management
7.3
Versioning
Not Rated
Video files
6
Audio files
6
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
10
Device sync
Not Rated

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