Easy-to-use and Great for Organizing Your Workplace Communications
November 13, 2019

Easy-to-use and Great for Organizing Your Workplace Communications

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use it for interpersonal communication throughout our organization. We have quite a few teams that make up our organization as well as offices in NYC, LA, and London. Slack makes it completely seamless for us to communicate between all of our departments as well as amongst our different offices around the world.
  • The interface is simple and easy-to-use.
  • There are so many other apps (Google Drive, Trello, etc.) that easily integrate with the platform.
  • The mobile app is clean and simple.
  • I don't love the drafts list and I wish I could turn it off. I understand its function, but for me, it is obnoxious to have to scroll all the way up to the top of the window in order to continue a message I started.
  • The calling feature sometimes kicks us off.
  • I wish there was a way to drag/drop channels and DMs into the order you want.
  • We used to use Google Hangouts and with 20+ employees, it just gets to be a lot. Slack simplifies digital communication.
  • Sometimes we use Slack for communication between our organization and our clients. It's such an industry standard now and our clients love having that level of access to us.
  • On a more negative note, there is now less face-to-face communication in our organization.
With Hangouts, it's difficult to keep all of your chats organized if you're chatting with more than a few people at a time. Slack's interface keeps all of that extremely organized and their notifications make it easy to see who has recently tagged you in something or sent you a DM.
I've honestly never had to reach out to Slack's support. I am not the account holder, but I've heard nothing negative from our account holder, which is always good news. The platform is so simple and easy to use, that it's extremely rare that anyone will need to reach out to support.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is great for organizations that have a need for a quick communication tool between employees. Especially if certain employees are remote or you have offices in multiple locations, having a tool like Slack can be crucial. I think really tiny organizations (<10 people) might be better off just using Google Hangouts.

Slack Feature Ratings

Mobile Access
10
Search
9
Chat
10
Notifications
10
Discussions
10
Internal knowledgebase
8
Integrates with GoToMeeting
8
Integrates with Gmail and Google Hangouts
8
Integrates with Outlook
8
Video files
8
Audio files
8
Document collaboration
7
Access control
8
Integrates with Google Drive
10