Item: Slack
Rating: 10
Author: Brett McPherson

Use Cases and Deployment Scope

Slack is our internal communication application. Where customer communication takes place via email, we communicate as a team internally through Slack. We use it to compartmentalize communications into different projects and place much needed information within those channels to provide our teams with what they need to succeed in their tasks (e.g. Canvas, workflows, etc.)

Pros and Cons

Canvas
Channels for different topics/projects
Notification customization
That Huddle ringing music...don't you change a thing

Integrations with other apps can be a little buggy
There is only a vertical list view of channels. Perhaps have the option of a "gallery" view for those who are more comfortable with that view. (iOS Finder has this feature)

Return on Investment

Slack brings our 22-person company together to talk about projects
When managing over 100 projects a year, Slack makes it easy to parse communications where they need to be
Slack's notifications are easy to customize and have fit our team's needs well

Alternatives Considered

monday.com

I see monday.com as a more task-oriented platform where I see Slack as a more chat/communication platform. Both have strengths and weaknesses, but we much prefer Slack for our internal business communications. Slack also is more popular with gamers, which monday.com doesn't really appeal to, to my understanding.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

monday.com, Adobe Premiere Pro, Google Sheets

Likelihood to Recommend

I have found that Slack is best suited for an organization or group of connected individuals who want to share or collaborate on content or topics. It's been helpful for our internal company communication method and will most likely continue.

Where I think Slack would not do well is communications in the corporate business world where a main "parent" company is working with multiple vendors and contractors as well as their internal team on multiple projects (100+) throughout the year. There would have to be a person dedicated to permissions and access in order to manage it, which may not be the best use of time and resources. This is where email makes the most sense.

Slack + [...] = Yes!

Overall Satisfaction with Slack