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SmartReview of SmartRecruiters
Updated April 22, 2021

SmartReview of SmartRecruiters

Sylvie Tehbelian | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Corporate

Overall Satisfaction with SmartRecruiters

We use SmartRecruiters company-wide. It is used by our recruitment team and hiring managers. We recently transitioned from another ATS with the hopes of better streamlining our hiring process. This includes posting jobs, booking interviews, candidate communication, etc.
  • Easy to navigate, clean interface.
  • Good communication with recruitment and hiring managers.
  • Candidate rating system.
  • Easy to book interviews with candidates and hiring managers
  • Connection to Microsoft Teams
  • Adding a functionality where it is possible to parse a resume via Outlook.
  • When a candidate applies to more than one role and is hired to one role the rest of the applications should be eliminated so he/she doesn't remain available.
  • Address input in the profile section.
  • Sending job postings to other social media/job aggregators for free.
There have been a few glitches where candidates don't get our emails sent via SmartRecruiters and also when they apply through our company website. However, the overall candidate exeprience is positive. Easy to apply and fill in the screeening questionnaire. Equally sending a link for candidates to apply is quite user friendly as well.
So far our hiring managers have been happy with the system. They navigate through it quite easily. They're able to tag the recruiter and write messages in the notes section. After an interview, they go in an write a review based on the interview and give us actions on how to move forward.
  • postive for cross functional and team communication on candidates
SmartRecruiters should use some of the Bullhorn functionalities when it comes to resume parsing from Outlook.
However, we are able to add a resumé if saved in a folder. The drag and drop option would be usefull but it doesn't always work.
SamrtRecruiters
user interface and ability to comunicate via the software with the
hiring manager is a definite added value and time saver.

Do you think SmartRecruiters delivers good value for the price?

Yes

Are you happy with SmartRecruiters's feature set?

Yes

Did SmartRecruiters live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SmartRecruiters go as expected?

Yes

Would you buy SmartRecruiters again?

Yes

Mainly because it's user friendly for recruiters and hiring managers to navigate through.
Very quick to repond to support requests and escalations. They're usually aware and on top of things.
It has the potential to be a good ATS but it needs some tweaking in order to handle large volume recruitment and make the process much smoother instead of adding more steps.
What works well with smartrecruiters is that they are always listening to their clients' needs and updating their app to suit our needs.

SmartRecruiters Feature Ratings

Recruiting / ATS
7.7
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Customized Application Form
7
Resume Management
8
Duplicate Candidate Prevention
5
Candidate Search
9
Applicant Tracking
9
Collaboration
8
Task Creation and Delegation
7
Email Templates
8
User Permissions
7
Notifications and Alerts
8
Reporting
8

Integrating SmartRecruiters

I give this rating because it's a working progress. It's started to integrate with LinkedIn Recruiter. If you reach out to a candidate, you can then go in SmartRecruiters and the person is added for you.
No, we use SmartRecruiters as a standalone recruiting solution.
Our company has a separate system they use for HR. We are actually
evaluating our needs to have an HR system built in with our recruitment
ATS which enables us to transfer information easier such as contracts,
time sheets and other pertinent information.
We mostly use job boards like Indeed, Zip Recruiter, Monster, etc.

Using SmartRecruiters

25 - Talent Acquisition Manager responsible for recruitment across global studios.
We have a support email that we have to contact if we run into any issues. SmartRecruiters is usually aware and already working on the issue or we have to let them know that we are having an issue and they respond rather quickly to let us know they are working on it.
  • Email use keeps track of applicant communication.
  • Notes helps us use this section as internal communication between global locations.
  • The offer section helps us put our offers through to our HR system for contract generation
  • The review section is quite useful as hiring managers can input their review after they interview the applicant.
  • great for tracking KPIs and reporting
  • we would be very keen to see if there can be a plug-in to connect with our HR system. It's really the only thing missing for our business needs.
I'm not the official decision maker however if we were asked, then yes I would definitely renew.