Exceptional value for basic remote support
June 12, 2021
Exceptional value for basic remote support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Splashtop SOS
Remote customer support and remote server access.
- Good price point.
- Provides the basic features that I need to support my customers.
- Deployment can be clumsy to find the package.
- Doesn't auto reconnect after remote system reboot.
- Works as I need it to.
- Will lower our cost to support our clients systems.
It's certainly not as feature rich or the same level of remote management system, but Splashtop SOS is a fraction of the cost and does exactly what I need it to do.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Splashtop Feature Ratings
Using Splashtop SOS
4 - Service technicians providing remote support.
1 - Basic IT skills.
- Remote ad hoc support for software and hardware.
- Remote server support.
Using Splashtop SOS
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote support works easily.
- Basic website flow isn't the best.
Yes - Have not used it.