Is it black with white Stripe, or white with black Stripe? Luckily Stripe makes it simple.
August 29, 2018
Is it black with white Stripe, or white with black Stripe? Luckily Stripe makes it simple.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Stripe
Stripe is being used by our entire organization as a means of collecting payment from our SaaS customers. It makes it super easy to manage their subscriptions, send invoices, track history of payments, and fix any errors. We also love the fact that you can use their analytics to track trends and understand our customers better - it lets us be able to react quickly and solve problems before they grow.
- We needed a system that could easily handle on-off payments as well as monthly/annual subscriptions. Stripe handles it well.
- Stripe easily and effectively integrates with our other tools. We use Baremetrics to track our numbers (more robust for detailed reporting that what Stripe offers by default) and Stripe makes it as easy as a few clicks.
- Sending invoices is easy with Stripe. We sometimes make changes to customers' billing accounts, have questions pop up, or need to save the record elsewhere. You can easily create these invoices and download them to your computer in PDF format, or create a link that the customer can visit to view the invoice.
- We've found that their searching is slow. We look up customers contstantly and it's never something that takes some waiting. We have a large system, but so do a lot of folks so I would expect this to be better.
- The navigation itself is a little clunky. There are so many features and so many different ways to track information that sometimes it takes more time than I'd like to accomplish a task. I think they've done an okay job with what they have to work with, but any tool that is that fully loaded with features is bound to take a long time to learn the in's and out's of to become efficient.
- The app doesn't seem to get updates very often. In the year that I've been consistently using Stripe daily, I haven't seen a lot of changes, at least none that had the "wow" factor that shows that they're really up to something behind the scenes to make things better for their customers.
- Stripe has saved us a ton of time when it comes to compiling data. Their own analytics provide enough information to get your head around things, and their ability to connect to more robust systems like Baremetrics and ProfitWell make things really easy on our accounting team, easily saving 5+ hours per week.
- Our sales team uses Stripe to accept payments, apply promotions and more. Because this process is so easy with Stripe, onboarding our sales team is always incredibly straight forward and mistakes are very rarely made. This easily saves us $1,000's in training costs compared to other systems that are more complex.
- PayPal Payments and WePay
Stripe is incredibly easy to use and has the feature set that a custom build billing system would. They've thought about everything, and for our industry they are perfect. The biggest advantage that Stripe has is their incredibly easy to use "Products" section. This makes it incredibly simple to set up more complicated payment structures like recurring subscriptions and annual payments. No other system we've found is as easy to use and set up.