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Easy product to use!
Updated November 16, 2019

Easy product to use!

Michelle Penix | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk through the entire customer service department in order to efficiently and accurately assist members and applicants.
  • Easy to use.
  • Straightforward.
  • Efficient.
  • Not as customizable.
  • Will crash occasionally.
  • Sometimes will not sync up with the internet efficiently.
  • Quick and easy pickup.
  • Provides data on calls waiting and calls missed.
Our company provided Talkdesk as the option for verbal communication with applicants and customers.
Support is rarely needed and is great when we do.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Provides numbers and/or names quickly within the program so that we can efficiently assist members and applicants in a timely manner. Transferring calls is easy as well, we are able to transfer to other departments with no delay.

Talkdesk Feature Ratings

9.1
Agent dashboard
7
Validate callers
9
Outbound response
9
Call forwarding
10
Warm transfer
10
Call tracking
9
Multichannel integration
10
9.3
Inbound call routing
10
Omnichannel inbound routing
10
Recording
5
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated