My Talkdesk Review
September 12, 2020
My Talkdesk Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is currently used just in our contact center. We are working on implementing it across the entire company now because we like it so much. It allows our contact center to grow and scale easily and effectively. Each of our clients needs a different call flow and Talkdesk can accommodate that.
- Good reporting
- Flexible interface
- Lots of features
- I would like to have a better visual interface. Something more clean.
- Their workforce management feature is new and needs some work to be more flexible.
- It can get expensive for bigger companies.
- It has allowed us to grow exponentially.
- Our customers are pleased with the reporting we can do for them.
- It is easy to train new employees on.
We used another phone system before Talkdesk, and Talkdesk is night and day better. It is very reliable and easy to use, and we know we can trust it.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes