An excellent tool for communication!
March 09, 2021
An excellent tool for communication!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is being used across the whole organization that I work at. It helps by being a communication tool between the stakeholders. Currently, it is being used to communicate with the customers who place orders with SkipTheDishes, couriers who deliver order through Skipthedishes and restaurants who are a part of the company.
- User friendly, can easily make calls
- Easy to pull up data, the reporting feature works great
- Lets us record calls for training and quality purposes
- Sometimes, it takes too long to pull up previous data.
- Customer issues could be resolved more time efficiently which encouraged more customers to order
- Restaurant issues could be resolved more time efficiently which encouraged more Restaurant to Join Skipthedishes
As our company strongly depends on customer satisfaction, it's really important for us to communicate with the customers verbally. I remember when I initially started working at the company as had to chat with the customers, there will be a lot of times when customer won't understand what we are trying to explain over chat. Or they would prefer talking over phone as it gives them a sense of assurance that the problem will be solved.
- Zendesk Chat (formerly Zopim) and Zendesk Support Suite
Both the platforms are good in their own ways. But I personally believe customers are able to share their problem better verbally and it is also time efficient to talk over phone while explaining something. So, I prefer Talkdesk over the other platforms I have used.