Talkdesk is one of the BEST Cloud Contact Centers out on the market!
Updated February 12, 2021
Talkdesk is one of the BEST Cloud Contact Centers out on the market!
Score 10 out of 10
Vetted Review
Overall Satisfaction with Talkdesk
Having better data for you contact center, better reporting, and live dashboards that updated for what was needed to be seen by our agents. Longest customer in queue, how many agents are on a call, how many calls are in queue. These updated in real-time so it was perfect to have for our agents. As well as the coaching system they have in place is a very easy and powerful tool our supervisors needed.
- Ease of use.
- Easy to manage.
- Feature rich.
- More out-of-box integrations.
- More App connect partners.
- UC platform added to the product.
- Great ROI.
- Was able to reduce staff in call centers.
- More productivity to help in other areas, bring more business in.
Blows most of them out of the water, Five9 would be Talkdesk's best competition out there in the space at the moment.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes