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Talkdesk elevated our customer service levels!
March 22, 2021

Talkdesk elevated our customer service levels!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk has allowed our company transparency and metrics to help improve our customer's experience. The integration into Salesforce has increased productivity and allowed more inclusion of customer information between the two platforms.
  • Transparency of data metrics
  • Integration into Salesforce
  • Great dashboards and reporting
  • Reporting and more reporting into Salesforce to use on dashboards.
  • More In-depth instructions on what Talkdesk can do with Integrations.
  • Reducing ACW
  • Increased agent productivity
There are some functions that don’t make sense with the Salesforce integration.
We did it in less than 30 days.
Our account manager is amazing! Eitan always gets us the answers we need!
Five9. We switched from them to Talkdesk. No comparison for the better.
It’s great for large call volumes and customer one call resolutions. Not so great for transferring calls unless you have a system in place for the ending data capture.

Talkdesk Feature Ratings

7.9
Agent dashboard
10
Validate callers
5
Call forwarding
Not Rated
Click-to-call (CTC)
10
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
4
Call tracking
10
Multichannel integration
7
CRM software integration
9
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated