Item: Talkdesk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I manage and instruct others on how to train new Talkdesk users. If one of my employees has an issue when signing up for Talkdesk or trying to implement within a new department of our company it is my job to make sure they understand as their manager. If they don't understand then they can't do their job.

Pros and Cons

Offers national communications structure
Offers tech savvy options for keeping in touch
Tech issues are quickly resolved

Would like the operation to run more smoothly
Missing user functions
Could offer walk through for less tech savvy users

Return on Investment

Increased csat
Better profit margin
Increased deployment numbers

Usability

Talkdesk can be very user-friendly if the individual learning Talkdesk is committed to learning Talkdesk. Users that are not comfortable with learning new tech are often the same users who struggle but most employees are really really fast learners when it comes to implementing the system.

Implementation Rating

It took a long time to initially implement the usage of Talkdesk. However, after the company finally got on board completely with the implementation of talk things moved very smoothly. Sometimes it's hard to fully commit to a new system right away. However, our company is extremely happy with our decision in the long run.

Exceptional Examples of Talkdesk Support

Talkdesk has always provided our business and its employees with excellent service and excellent support. Anytime we have had to reach out to its department for Talkdesk, things have been resolved smoothly and quickly with little to no issues when reaching out to customers and support. Thank you Talkdesk.

Key Insights

Do you think Talkdesk delivers good value for the price?

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

Microsoft Teams, Outlook4Gmail, monday.com

Likelihood to Recommend

Talkdesk is well suited for users that are already comfortable with learning new technologies as it allows operations from most locations. Talkdesk does not work as well when being used by users who are not quite as comfortable with technology as they often find it confusing and hard to navigate for new users.

Management review

Overall Satisfaction with Talkdesk