Talkdesk from the Heart.
January 25, 2023
Talkdesk from the Heart.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
I use Talkdesk to talk and help our customers with their issues with their devices; I also use Talkdesk to give a call back to customers or to transfer for better support. I can also have a list of the calls I did so I can review it like recordings, it helped me a lot regarding to my work.
- List of recorded calls.
- Connect on the user within the organization.
- Great interface.
- Easy maneuvering.
- Different sound application.
- Different interface you change.
- Increased CSAT or NPS score.
- Reduced average handle times.
- Increased agent productivity.
Yes! the most exceptional way the Talkdesk has ever done was to ease to control of the issue and also to ease the navigation and the process regarding the support for the customer and connection with the agents within the group; it is also good to have a record of the call that Talkdesk offers.
Yes! the most exceptional way the Talkdesk has ever done was to ease to control of the issue and also to ease the navigation and the process regarding the support for the customer and connection with the agents within the group; it is also good to have a record of the call that Talkdesk offers.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes