Talkdesk review
August 04, 2023
Talkdesk review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for multiple departments here at Foundations Recovery Network. Our teams consist of Admissions Coordinators, Customer Service Specialist, Care Coordinators Clinicians, Operations, Benefits Analyst, Intake, and Adolescent Admissions Teams. We manage all of our inbound and outbound call volume through Talkdesk. Talkdesk software customizations ease the issues with call routing through out our company.
- Customer Support
- Communication on updates
- Feedback
- Streamlining the set up process
- None
- Increased communication capabilities across multiple locations at FRN
- Live Dashboards for monitoring teammates
- Live call monitoring to assist teammates when needed
Talkdesk is always very responsive when tickets are submitted to ensure a resolution is done as quick as possible
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes