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An Excellent View of TeamViewer
Updated March 18, 2015

An Excellent View of TeamViewer

Clint Nesmith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

9

Modules Used

  • Quicksupport
  • Full

Overall Satisfaction with TeamViewer

We are a small business and TeamViewer has helped me with remote support of users. Currently TeamViewer is only used by the IT Department (Me) and I am using it for remote support for our branch offices. It addresses the business problem of effectively remotely supporting users with computer problems.
  • Remote support
  • File transfers
  • Remote computer management
  • Missing functionality of blanking out the remote screen
  • Saved money on travel expenses by being able to remotely support the users
  • Higher employee satisfaction with in house IT support
The main reason I selected TeamViewer is because it offers a free version for non-commercial use which allows me to help friends remotely in addition to my coworkers. Also, TeamViewer provides the ability to record user sessions which could be useful for training purposes. LogMeIn did not offer this feature.
TeamViewer is very well suited for remote support situations. The only time I can think this program would be less appropriate would be if there is already a remote support tool in place.

Using TeamViewer

TeamViewer is a great product. I had to struggle to even come up with any weaknesses the product may have, and I don't see this product disappearing anytime in the future.

TeamViewer Implementation